Administrator (Technical Services)

6 months ago


Nottingham, United Kingdom Westcoast Group Full time

ArtSystems is a dynamic distributor into the UK Digital Print marketplace. Our Technical Services operation offers a nationwide warranty service, installation, trade work and training services to a demanding and growing user base. This role is for a fast-minded individual who is quality focused with a keen eye for detail.

**What is the role?**

Some of your responsibilities will include:

- Logging various call types on in house database and assigning to engineers.
- Raising orders to enable spare parts to ship to customer sites for engineer visits, utilizing in house ordering systems and Manufactures websites.
- Calling Resellers and End Users following engineer site visits or telephone support.
- Obtaining updates on fault calls logged.
- Maintaining and updating the call queue.
- Checking spare part back orders and assigning cases once shipped.
- General administration.
- Backup up to Internal Technical Team in times of holiday/sickness.

**Is this the role for you?**

To be successful in this role you will have some of the following skills and experience and the desire to develop in other areas. Experience in a similar role is an advantage.
- Strong attention to detail and a determination to always produce accurate work.
- Good organizational and time management skills to manage changing demands throughout the day
- Great verbal and written communication skills with the ability to remain calm and customer focused under pressure.

**What we offer**
- Starting salary package £22,000 - £24,000
- 25 days annual leave plus bank holidays.
- On-going Learning and Development support, with excellent career progression
- Funded NVQs or Apprenticeships, work-based studies and professional qualifications
- Westcoast Wellbeing - including full EAP services, access to mental health counselling, virtual GP, Physiotherapy and Perks and Rewards
- Life Insurance
- Enhanced family leave policies
- Employee referral bonus scheme of £1000 per successful referral (terms apply)

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Nottingham, NG11 7DD: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Administrative experience: 1 year (preferred)

Work Location: In person



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