Administrator
7 months ago
**Administrator - £22,000 - £24,000**
**Hyprid Working and Flexi Time**
**50% working in office and 50% working from home (after probationary period)**
**Hours between hours of 8am-6pm - 7.5 hours per day**
The Duties:
- Managing the review service cycle from start to finish
- Organising all documentation prior to the 6 months review meetings - checking all client files are updated accordingly
- Checking compliance documents are up to date and on file
- Ensuring that Expression of Wishes are applicable and on file
- Managing the client in house system and updating accordingly. Including plans, assets, liabilities and personal information
- Organising all client meetings - booking rooms, organising refreshments, typing agendas and notes for the meetings
- Attending client meetings with the financial advisers and making notes throughout the meetings - making accurate notes on client files once meetings are concluded
- Responsible for preparing and sending all paperwork directly to clients on behalf of the adviser
- Responsible for managing the “change of adviser” process - updating systems and ensure all parties are kept informed of these changes
- Handling any problems and solving any client issues in regards to any problems the client may have of registering/logging on to their online portal
- Maintaining client records on back-office system
- Ad hoc administrative duties as required
**Experience required**:
- Good administrative experience and IT skills
- Confident and polite telephone manner
- Happy working in a team
- Excellent organisational skills with the ability to prioritise and multitask
- Good attention to detail
- Ability to handle confidential information with discretion at all times.
**The Benefits**:
- Competitive salary
- Flexible working hours
- Hybrid working
- 26 days holidays + all bank holidays (3 days to be used at Christmas)
- Company Pension Scheme
- Access to Benefit Hub which includes discounts to products, tickets, etc.
- Group Life Scheme
- Flexible working hours
- Performance related bonus
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£24,000.00 per year
**Benefits**:
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Financial planning services
- Free parking
- Health & wellbeing programme
- Language training provided
- Life insurance
- On-site parking
- Sick pay
- Work from home
Flexible Language Requirement:
- English not required
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Yearly bonus
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (required)
**Language**:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: Hybrid remote in Stockport
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