Customer Service Advisor

4 weeks ago

Manchester, United Kingdom ORDERYOYO Full time

**Customer Service Advisor - Manchester**

Are you compassionate and strive for customer satisfaction?

We are looking for a friendly & organised individual to join our Customer Service Team in Manchester. Our Support Team is essential for us to provide the best service to our Restaurant Partners helping them succeed.

**What We Offer**:

- Genuine progression and career development opportunities.
- Bonus scheme OTE £3000 annually on top of your basic salary
- A Social & Vibrant environment - We want you to enjoy being at work
- Social Events, including 2 annual parties
- Casual Dress
- Team and Office Social & Charity Activities
- £20,000 basic salary + bonus.

**Who we are at OrderYOYO**

Company culture is at the forefront of our minds creating an enjoyable, safe working environment where employee personal expression is supported. We are one team here at OrderYOYO and strive to help others succeed. Personal development and training plans are a key part of your journey within OrderYOYO, helping you be the best you can be by providing consistent and ongoing training for all aspects of the business. Our values (Passion, Action, Compassion, One team) are what makes us who we are and will be embedded in your day-to-day no matter what area of the business you work in.

**Requirements**:
**The Job**:
Your day will focus on helping and assisting our restaurant partners: Talking to our customers, resolving their queries and assisting with admin-based tasks
- Working on Admin tasks based on our restaurant partners such as menu changes, finance requests, discussing vacation days with Restaurant Partners directly, creating Facebook posts/advertisements, app/website troubleshooting & assisting with wider internal teams needs.
- Building rapport & providing exceptional service at all times to our partners.
- Solving any problems and striving for first-time resolution.

**Working Hours**:
A working week of 4 days on and 3 days off, with shifts covering some weekend days over the 3 week period.

Shifts of 11-9pm, 12-10pm, 1-11pm

Overtime is also available for those who want it.

Our Customer Service team is available 11 am-11 pm so being flexible is a must.

**What We Are Looking For In You**:

- We need confident individuals that enjoy speaking to and helping people.
- Motivated towards targets to achieve potential bonuses.
- To be motivated to get results and solve problems.
- We’re all about personality and energy - We love enthusiasm
- Previous customer service experience would be an advantage, but not essential - We will provide all the training and support.

**What we do at OrderYOYO**

**Benefits**
- Bonus scheme.
- Genuine Career Development.
- Training plans and ongoing training sessions.
- Team and Office Social & Charity Activities
- 2 Annual Parties & Monthly socials.
- 'Casual Dress'

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