Outbound Coordinator

**Description**

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

**About CDW**

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.

CDW prides itself on “making amazing happen”. Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together.

**Job Summary**

As Outbound Coordinator, responsible for the Administration functions on the Pick desk, monitoring and allocation of picks in accordance to SLA’s.

**Key responsibilities**
- Responsible for the Administration functions on the Pick desk.
- Allocation of picks in accordance to SLA’s
- Monitor and maintain Pick Desk mailbox within agreed SLA’s.
- Problem resolution and escalation where appropriate
- Maintain records of issues
- Monitor and highlight new issues and patterns.
- Review and maintain Outbound processes.
- Complete daily quality checks
- Assist operationally in any area of the warehouse as required.
- Promote & sustain a high level of service within the Administration teams as well as Internal & External customers.
- Identify and highlight any large/specialist orders to the Transport Co-ordinator so they can be delivered to the correct destination in the most effective and economical manner.
- Identify areas of improvement and inform managers.
- Identify large orders in advance to maintain efficiencies.
- Continuously implement and follow Company processes and procedures to ensure that a high level of quality and accuracy is maintained at all times. Bring any problems or difficulties experienced with these procedures to the attention of the Team Leader.
- Follow all security procedures of the NDC at all times. Bring any non-conforming actions or observations to the attention of the Team Leader or any security personnel.
- Operate the mechanical Equipment inline with RTITB regulations and CDW policy.
- Maintain a comprehensive filing system of all CDW Supplier/Delivery/Pick Notes ensuring that all records are easily accessible.
- In Line with the Business needs, flexibility maybe required on Working hours inc holiday cover.
- Good housekeeping is essential and you will be required to keep the working areas of the business safe and clear of any item/object that hinders a safe working environment.
- To be continuously aware of company Health & Safety Policies, including environmental, and adhere to them at all times.

**Qualifications, Skills & Experience**
- Strong Microsoft Office skills, preferably including: Excel, Outlook
- Strong communication skills.
- Must possess a proactive approach to problem solving at root cause, with a can do attitude.
- Establishing and maintaining excellent internal and external service levels whilst constantly identifying improvements areas.
- Business management skills with a total commitment to the highest levels of customer service by helping managing performance KPIs, reducing waste and delivering measurable targets within the warehouse function.
- Multi-functional team player experienced in all aspects of general warehousing.
- Awareness in investigation and remediation of issues and the failure of processes, the priority being the customer’s expectations.
- Ability to communicate effectively and appropriately.
- Ability to ensure that the Health and Safety and housekeeping standards are kept to the highest possible level at all times.

**Essential Attributes**
- Must be flexible and have a willingness to learn
- Have a desire for continuous development and self-improvement as well as the team and Department.
- Good customer service focus
- Team player
- Good communication skills
- Good organisational skills
- Positive 'can do' attitude
- Professionalism
- Honest and hardworking
- Self-Motivated and proactive
- Ability to motivate others
- Ability to listen to ideas
- Attention to detail
- Proven record of responsibility and a positive work ethic
- Good interpersonal skills - ability to liaise with personnel at all levels and adapt style accordingly.
- Capable of multi tasking, efficiently managing time and resources
- Ability to work to challenging deadlines with a positive approach
- Fully supporting and selling ideas to co-workers
- Identifying issues and working with coworkers to overcome them
- Ability to multitask and demonstrate efficient time and resource management.
- A receptive, approachable