Administrator - People Services (Fixed Term)

1 month ago

Sutton Coldfield, United Kingdom Dignity Full time

**People Services Administrator (9 - 12 month fixed-term contract)**
Sutton Coldfield - Birmingham

We are seeking an enthusiastic, people-centric administrator to join our People Services Team, who will accurately provide a full HR administration service within the department and to internal and external customers, acting as a first point of contact for all HR enquires.

This role is a full-time, 9-12 month fixed term contract based at our Head Office in Sutton Coldfield.

At Dignity, we're not your average end-of life service provider; we aspire to be the most trusted and valued companion during life's challenging moments. Our vision extends beyond offering services - we aim to inspire and reward our dedicated team. Our core mission is helping people say their goodbyes, remember, and celebrate lives with moments of closure and connection. Whether you're planning ahead or dealing with the unexpected, we've got you covered.

**The Role**

As a People Services Administrator, your responsibilities will include:

- Completing HR processes (e.g. starters, changes, leavers and references etc) in-line with service levels and in accordance with other standards, e.g. Financial Conduct Authority requirements.
- Act as the first point of contact for all HR-related queries and redirecting as required whilst providing great customer service.
- Work with managers and colleagues to ensure outstanding or additional personal information is centrally held and available for review.
- Work with and inform the Employee Relations Manager when adverse information is received for pending and existing colleagues.
- Ensure that all legal requests for information (such as Subject Access Requests) are completed in accordance with the relevant SLA, whilst ensuring all information is forwarded to the relevant parties.
- Ensure HR administration, checking, auditing and reporting procedures are completed to satisfy good governance and quality standards.

**Experience**
- Have experience of working within in a dynamic and fast paced environment
- Are CIPD qualified or willing to work towards it / equivalent knowledge & experience
- Intermediate knowledge of Excel
- Proficient in use of Microsoft programmes
- Have good organisational skills and a strong customer service focus - including the ability to communicate effectively using a range of methods.
- Enjoys varied work involving systems, processes and reporting.
- Are able to work as part of a team and be individually motivated to manage personal workload.
- Can demonstrate flexibility, juggle multiple tasks and respond to requests in a timely manner.

**What you get from us**:

- £24,180 per annum depending upon experience
- 22 days Holiday + Bank Holidays (Pro-rata if less than 12-month ftc)
- Pension Scheme
- Life Assurance
- On-Site Parking
- Access to our colleague development schemes internally

**What are the next steps?**

**Equality, Diversity and Inclusion Statement**

Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.

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