Domestic Abuse Safe Accommodation Team Lead

8 months ago

Rochdale, United Kingdom WHAG Full time

**(This post may close sooner if suitable applicant found)**

**Requirements**:

- Qualification of Management/Housing/ Domestic abuse / women’s studies qualification or equivalent to Diploma/ Degree/NVQ 5 or equivalent work level experience and the willingness to achieve a level 5 relevant qualification.
- Ability to work across identified contract area and travel for training and meeting purposes.
- Access to a car for work purposes.
- Ability to work flexible hours including evenings, and weekends when required and be part of a 24/7 on-call service rota.

The list does not cover the full scope of tasks and responsibilities of the team leader role but illustrates some of the areas of emphasis for this post.

**Key Objectives**

The Team Leader will work with the Operations Manager to support the delivery of all operational aspects of WHAG, focusing on supporting the team and day-to-day delivery of commissioned and grant-funded work.

WHAG staff are part of a team providing practical and emotional support to individuals and families experiencing domestic abuse, sexual violence, women, and young parents experiencing or at risk of homelessness.

You will ensure that all work is carried out within contractual requirements, and this involves multi-agency working, and engaging with local partners. You will work effectively with the Operations Manager to lead on allocated working priorities, which may include accommodation and community-based teams, both grants, funded and contracted.

This will include, for example, 24/7 access to support, the intake of enquiries and allocation of referrals, outreach, and accommodation support, working with individuals and children.

You will provide supervision, case management, and case quality audits and database oversight and will deputise for other team leaders (in your area) in their absence.

Working in partnership with the HR team you will support the effective recruitment and, onboarding induction of staff and volunteers in the areas, you are responsible for.

Support the monitoring and evaluation of the effectiveness of the service budget, financial sustainability and impact of all products and services.

Proactively seek new opportunities, and innovative ways of working and achieve the defined aims and objectives.

**Key tasks and accountabilities**
- Produce accurate reporting on impact and outcomes for the operations manager.
- To assess the risks of the work we do, and the people who use our services and complete risk management plans to address any risks identified, reviewing risk regularly.
- Ensure the service is central to multi-agency working, driving recognition of the service as a key partner in local partnership delivery.
- Ensure the involvement of the service at a local level in meetings e.g., MARAC, DA forums, VAWG, homelessness etc.
- Where safeguarding concerns are identified, respond in line with WHAG’s and the local authorities’ policy and guidance. Appropriately supporting those who use our services and staff members.
- To have a thorough knowledge and understanding and keep up to date with legislation, legal orders, Domestic abuse Act, housing law updates and child protection procedures regarding Domestic Abuse.
- To be responsible and accountable for the efficient recording, storing, and maintaining of client records including contact notes, correspondence, SMART plans, risk management plans and outcomes achieved.
- To actively engage the people who use our services and promote involvement in the service.
- To support and supervise volunteers or students.

**Accommodation**

Record and proactively manage any risk, anti-social behaviour or neighbour nuisance and respond within a trauma-informed approach, following relevant escalation processes.

We are working to reflect on accommodation obstacles, implementing development agreements, issuing warnings and notice where appropriate. Where necessary, ending support for a person accessing the service in conjunction with the Operations Manager.

To ensure benefits are claimed efficiently and HB and personal charge payments are received from all accessing accommodation services.

**Responsibilities shared with all staff**
- To ensure that the values and principles underlying WHAG’s services are maintained and developed.
- To participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.
- To work at times other than office hours to attend meetings, participate in networks, fundraising events and ensure that the service is accessible.
- To undertake any other duties that may be required which are appropriate to your role.
- To work at times other than office hours to attend meetings, participate in networks, fundraising events and ensure that the service is accessible.
- To be committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We expect all staff and volunteers to share this co

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