Mobile Auto Locksmith

5 months ago

Edinburgh, United Kingdom The AA Full time

**Company description**:
**Location**: Edinburgh
**Salary**: £42,781
**Contract**: Permanent - Field Worker
**Hours**: 36.25 a week, Either 7:30am-3:15pm or 8am-3:45pm Mon-Fri with 585 flexible standby hours across the year

Thought The AA only provide roadside assistance? Think again. For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as a Key Assist Technician, you’ll play a key part to our success and join us on this exciting motoring journey.

**This is the job**:
We are looking for a Key Assist Technician to contribute to the AA business by providing a comprehensive vehicle opening, key cutting and vehicle programming service to AA members and business customers/organisations.

You will provide advice and assistance within your own area of competence, ensuring that in other cases where AA members or potential customers require assistance they are directed to the appropriate AA service or department.

As our Key Assist Technician, you will be expected to cover the Edinburgh / Fife area and will be provided with a Vehicle, fuel card and all the tools needed to carry out your role.

**What will I be doing?**:

- Undertaking vehicle opening, key cutting and vehicle programming services on all types and age of vehicle, to the highest standard
- Maintaining a high level of knowledge in the field of automotive security systems, ensuring that all equipment tooling and programming software can be used in an efficient and correct manner
- Maintaining an appropriate awareness of information circulated regarding technological and safety developments and how they may affect the diagnosis and repair of motor vehicles
- Be fully conversant with all communication systems used within the Key Assist operation and ensure that all communication is maintained in a professional standard to both internal colleagues and customers
- Generate additional sales opportunities for vehicle unlocking, key cutting and vehicle programming to ensure that income generation and productivity targets are met
- Maintain accurate records of all jobs undertaken and ensure compliance with all laid down procedures to enable correct billing of customers and subsequent audits
- Ensure all stock relating to keys, transponders and other security devices for automotive vehicles is maintained and accounted for
- Ensure Treating Customers Fairly (TCF) is embedded in the culture of the AA to deliver the six customer outcomes of right culture, right information, right delivery, right targeting, right advice, and right post sales treatment

**What do I need?**:

- Appropriate level of experience, skill and knowledge in the automotive locksmith or general locksmith industry
- Strong verbal, numerical and communication skills
- Basic understanding of Motoring Law with the ability to give evidence in court as required
- It’s essential that you have a full category B driving licence, with no more than 6 points
- Natural aptitude for delivering excellent levels of customer service and the ability to deal with the general public using tact diplomacy and humour where appropriate.

**Additional Information**:
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

- Each year, choose your standby hours preferences to suit your lifestyle and work life balance
- Bring your best self and we provide the rest, including; Van, full AA branded Uniform, Boots, and key assist specific equipment
- Free AA breakdown membership from day 1, in the first year plus discounts on other AA products
- 23 days annual leave plus bank holiday hours
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
- Pension scheme available up to 7% contribution
- Access to the EV discount scheme

Plus, so much more

As a valued team member, you’ll have access to a range of fully supported development programmes, designed to help you progress your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for.

Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.

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