Service Desk Support Analyst

2 days ago


Watford, United Kingdom LinkPoint Resources Limited Full time

**£30,000 - £35,000+ Hybrid **(5 days in the office out of 10)** + Great Benefits**

**Service Desk Support Analyst’s Core Duties**
- Monitor and progress incoming tickets and update/escalate as necessary
- Troubleshoot and log issues, making sure they are resolved as quickly as possible
- Contribute to user/technical documentation and incident notes
- Provide the highest level of service by meeting / exceeding SLAs and KPIs
- Act as the first point of contact for various technical issues
- Use troubleshooting techniques and knowledge to analyse and resolve user issues
- Flexible approach to work with the ability to provide onsite support, as required
- Escalate any potential major incidents or threats
- Support and train colleagues on new technologies and procedural changes
- Liaise with third party vendors and suppliers
- Undertake or assist with project work where required
- Meet with Users as necessary, analyse their needs, and provide insight into functionality

**Service Desk Support Analyst’s Key Skills**
- Qualification in IT or equivalent level experience
- Minimum of 2 years’ experience working on a service desk using ITIL framework
- Experience with Laptops/Desktops repair and build
- Experience working with Apple and Android mobile devices
- Full UK Driving License preffered - occasional travel to other UK sites
- Excellent communication skills both on the phone and face to face
- Coach individuals through solving problems
- Excellent troubleshooting and analytical skills

**_Are you enthusiastic about the Service Desk Support Analyst _ _job? Send us your CV in word format today_



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