Customer Service Executive
2 weeks ago
We are recruiting on behalf of a prestigious financial services company for a Customer Service Representative in the Deansgate area within Manchester City Centre.
Our client are a financial services brand, that offers business accounts and merchant services across the UK and Europe.
We are a seeking flexible, driven, and excellent communicators for a full-time role with huge internal progression opportunities, you will need to have a genuine passion for going that extra mile for their customers. This will include, completing account maintenance, through to answering virtual Face to Face calls and resolving customer queries and issues.
- You need to be comfortable working shifts, as this company is a global business that services customers internationally, 24/7._
**This role includes THREE types of shifts on a rotation basis, you must be able to do both morning and afternoon shift. Night shift is optional and includes a higher salary. (20 days morning, 20 days afternoon, 20 days nights)**
Morning shift: 06:00 - 14:00 and Afternoon shift: 14:00 - 22:00 and night shift: 22:00 - 6:00am
The rota is split in 28-day cycles. Each cycle consists of 20 working days and 8 days off and it always contains only one type of shift.
Holidays 23 days per year, plus Bank Holidays. In addition to this 1 extra day holiday is given after each year of service.
**Role will include**
- Undertaking virtual Face to Face calls with our customers on daily basis
- Assisting customers through our onboarding process, fielding account enquiries and solving technical issues, whilst always ensuring that the customer receives exceptional service
- Explaining our products and services to customers in a easy to understand manner
- Investigating, escalating and resolving support tickets in a timely fashion
- Communicating effectively with our customers through various channels
- Supporting our compliance function to complete KYC/KYB checks on our customers, when required
- Maintaining accurate records of customer interactions, transactions, comments, and complaints.
- Ensuring you know the clients products inside out, so that you can answer any questions relating to them
- Handling any customer complaints in a professional, calm and helpful manner.
**About you**
- Have a passion and desire to deliver exceptional customer service
- 3+ years’ experience within a Customer Service role
- Experience within the Banking/ Financial sector desired but not essential.
- Maintain infectious energy and enthusiasm for the role and our business
- Have excellent verbal and written communication skills. We need our Customer Service Representatives to be able to communicate effectively with all our customers about our range of products and services
- You will need to be attentive, proactive and hardworking
- Be organised and hardworking
- Thrive being part of a driven and mission focused team and business.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£40,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Free parking
- Life insurance
- Transport links
Schedule:
- 12 hour shift
- 8 hour shift
- Weekend availability
Ability to commute/relocate:
- Manchester City Centre, Greater Manchester: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 3 years (preferred)
Work Location: One location
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