IT Service Centre Apprentice

5 months ago

Coventry, United Kingdom QA Apprenticeships Full time

**Employer Description**:
We are a forward-looking, modern university with a proud tradition as a provider of high quality education and a focus on applied research, and our students benefit from state-of-the-art equipment and facilities.

By joining our team. you’ll help us deliver and support our aims and objectives whilst learning new skills and potentially kickstarting your IT Career. We’re a large, friendly, supportive team and we’ll encourage and support you to achieve your goals, explore new things, and learn on the job.

**Vacancy Description**:
**You will**:

- Learn to act as the first point of contact/support for Group Staff & Students in using services provided by Digital Services.
- Identify, prioritise, register, and categorise incidents through to resolution.
- Diagnose incidents according to agreed procedures. Investigate causes of incidents and seek resolution. Provide regular progress updates and maintain contact throughout the incident lifecycle.
- Assist with providing 1st-line ‘face-to-face’ support.
- Learn how to build, distribute and install IT equipment, assist with the installation of audio-visual equipment and manage software at various locations across the University Group to ensure the delivery of advertised services and service levels.
- Help undertake workstation assessments and supervise general health and safety of staff and students using equipment and working in laboratories, ensuring safe working methods per statutory and University requirements.

**Desirable Skills**:

- Troubleshooting and problem-solving skills
- Organised and methodical
- Ability to sometimes on work your own initiative, unsupervised, whilst contributing as a technical team member.
- Able to prioritise work.
- Ability to work under pressure and deliver work to agreed deadlines.
- A logical approach to problem diagnosis, problem-solving and troubleshooting.

**Personal Qualities**:

- Good verbal and written communication skills
- Interest in customer service and providing good quality outcomes for our customers
- Team player and respectful of others
- Flexible and adaptable to change
- A commitment to learning and continuous improvement

**Entry requirements**:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**For more information please visit the UK ENIC website.**

**Benefits**:

- Holiday
- Pension
- Staff discounts

**Future Prospects**:

- Upon successful completion, there may be opportunity for a permanent role within the organisation.

**Important information**:

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