Customer Advisor

6 months ago

Wrexham, United Kingdom Carpetright Full time

Job Introduction
**Job Introduction**

This is a key time role to cover our main trading hours. We need your expertise to give our customers the great service they deserve, and we also recognise that having flexibility to balance your commitments outside work makes it a win; win for us both So, if you can commit to 4 hours per day between 10am and 3pm, we can work with you on the exact start and finish times. In this role the number of hours per week will determine the number of days to be worked each week e.g. for a 20 hours per week role, you would work 4 hours per day for 5 days each week. Again, this is something we’d like to work out with you.

As a** Customer Advisor **we want you to use your natural curiosity to get to know all about our customers, their home décor projects and help them to choose the right products for their needs.

Fast forward your retail career with the best in the business. We are stronger together. Join us and become one of the **Proud faces of Carpetright**.

**As a Customer Advisor - your day might look like this**:

- Welcoming customers to the store
- Using your on-point product knowledge and expertise help our customers choose the right products for their needs. All done in a way that delights them and gives you a great sense of pride.
- Delivering an in-store sales experience that is straightforward and easy for our customers.
- Being a Carpetright ambassador, product expert and having a passion for guiding customers through our sales process and their home décor projects

**The benefits we will give you**:
We are a family friendly business that is passionate about rewarding and recognising our people. We also offer a wide range of other benefits such as.
- Unrivalled market leading training to set you up in your new career here at Carpetright, as well as the ability to progress your career.
- Competitive pay with uncapped commission
- Generous product discounts and other varied discounts through our Proud Perks portal
- Access to a digital GP
- Healthcare cash plan and eye care contribution
- Wellbeing initiatives and resources
- Pay day advances and a holiday trading scheme.
- Cycle to Work scheme.
- Life Assurance (up to 4 x base salary)
- Pension scheme

**As a Customer Advisor we hope you’ll bring**:

- Confidence and ambition
- A passion for customers and delivering an exceptional experience.
- A ‘best in the business’ expert approach, we want you to know our products and services inside out, **but don’t worry we will give you all the training and support you will need to succeed.**:

- Bags of enthusiasm to drive our business forward and personally succeed.
- Your own uniqueness and an ability to build rapport quickly.

**Why Chose Carpetright**:
Online and in-stores across the country, our experts are bringing customers’ dreams to life. To continue being the best at what we do, we need the very best people. The big dreamers, go-getters and team players who thrive in fast-paced, high-energy environments.

With over 30 years at the forefront of an ever-evolving industry, we’re always looking for new ways to improve. Embracing new ideas and offering flexible solutions, both digitally and in-store to delight our customers, enhance their shopping experience and inspire our colleagues. And our work is only just beginning.

Join us on our mission to deliver the best, and in return we’ll give you all the support and training you need to learn new skills, take on more responsibility and become the very best at what you do. Proud to be creating beautiful homes, proud to be driving the customer journey in the fast lane, and proud to be one of us.

Ready for that next step? Browse our latest opportunities and discover how you can become one of the proud faces of Carpetright.

**Growth. Opportunity. Development

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