Operations Support Administrator

1 month ago

Gateshead, United Kingdom Lucion Group Full time

Job Introduction
We have an exciting opportunity for an Operations Support Administrator to join our growing Operational Delivery team here at Lucion Group. This is a Full-Time, permanent role where you will be working 40 hours a week, with our head office being based on Team Valley, Gateshead. We are offering a basic salary of £21,675 with a view to raise this in line with Real Living Wage upon successful completion of probation.

Main Responsibilities
The duties of a Operations Support Administrator consist of:

- Providing administration assistance nationally to all of Lucion Services
- Drawing and annotation of technical site plans using DraftSight / AutoCAD
- Generating and reviewing survey reports
- Data entry onto multiple 3rd party systems and database maintenance
- Working to deadlines to ensure KPIs are met and delivered to the highest standard
- Reception duties including receiving inbound calls, dealing with clients both face to face and over the telephone, ad hoc admin duties
- Any other reasonable duties as requested by members of the Operational Support management team
- During periods of annual leave you will also be required to cover our client coordinators, this consists of:_
- Diary management and scheduling of survey appointments
- Arranging site access with clients and any additional subcontract equipment required to carry out works
- Ensuring contract SLA’s are met, KPI’s are achieved and maintaining client trackers
- Managing and uploading data to client portals and third party asbestos management systems

**More About You**:

- What knowledge and skills you possess:_
- Educated to GCSE level or equivalent.
- Demonstrable experience within an administrative/customer services role
- Excellent telephone manner, verbal and written communication skills
- Basic IT skills essential. Hands-on experience of using Google spreadsheets and third party data systems/portals desirable
- Experience using AutoCAD/DraftSight desirable but not essential as full training will be given
- What behaviours you demonstrate:_
- Using your own initiative if working alone
- Ability to work within a team, communicate and collaborate effectively
- Able to work within a team, take direction from others and collaborate effectively
- Strong work ethic with a flexible and adaptable approach
- Proactive approach to learning
- Highly organised with great attention to detail and accuracy
- Able to offer constructive suggestions for improvement
- Well organised and works well under pressure
- Customer focused

About The Company
**More About Us**

When you join the Lucion Group you join more than just another set of work colleagues. We are more a like-minded community with a shared vision. That vision is simple. We are committed to protecting people and the planet.

When you come to work with us you soon realise how important our role is in keeping people safe and the environment protected.

In return you will have the backing and support of colleagues who will always help each other, not just some days, but every day. That is the essence of our teams and our teamwork. We know that people are at their best when they are in a positive working environment.

The values and beliefs we hold are embedded into everything we do. We have a clear purpose and a shared set of values. We would love you to help shape them in the future

**Get in touch**
- Lucion is an equal opportunities employer._

Package Description
**What’s in it for you?**

We want to attract and retain the very best people, so we believe in offering you a benefits package that we believe to be one of the best in the business:

- £21,675 Basic Salary - rising in line with RLW after probation
- Multiple reward and loyalty schemes:

- Loyalty bonus - paid at 3, 5, 7 and 10 years - We want you to stay with us, however your career path may work out
- £1,000 referral bonus - As a growing company, we are always looking to bring in talented individuals that fit our community. If you recommend someone that joins us, you’ll be rewarded every time
- Lifestyle & Family_
- 25 days annual leave in addition to bank holidays
- 5 days sick pay
- Enhanced parental leave. We stand above other companies in our field, offering a significantly enhanced scheme for maternity and 2 weeks paid paternity leave
- Private healthcare - through Simply Health, employees can claim back expense on dental, eye care and wellbeing services. The premium is paid by Lucion, the employee only pays BIK.
- Employee Assistance Programme when you need support, we make sure it’s readily available for you from an independent provider, 24/7/365
- Wellbeing platform with healthy eating, workouts, meditation guides, discounts, cashback and more
- Flexible, Hybrid Working Policy - we are a technologically advanced company and can provide the tools you need to work to meet your needs.
- Supportive family policies, whatever your parenting journey is, we will offer support when you need it

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