1st Line Support

3 weeks ago


Manchester, United Kingdom Senitor Associates Full time

This is a fantastic opportunity for a personable individual with an avid interest in IT to join a rapidly growing company in the financial sector. They are looking for a 1st Line Support Technician to join them in their central Manchester office. In thisrole, you would be working alongside the IT manager and Applications manager.

Summary of the role:

- Manage the support ticket system.
- Managing users and profiles.
- Opportunity to take part in larger IT projects.
- Work with CRM system ensuring quality of data is upheld.
- Produce salesforce reports and maintain records for users.
- Document management.

**Requirements**:

- Personable and eager to learn.
- Good written and oral communication.
- Knowledge of Excel and data analytics.
- Customer-focused and a team player.
- Any experience with a CRM system would be beneficial but can be trained on.

The salary for this role is £24,000 per annum with great benefits - 30 days holiday PLUS bank holidays and a modern, city centre office.


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