Customer Advocate
3 weeks ago
A bit about us - Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets.
Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.
We understand that the best business partnerships are genuine, and trust comes easily when you have the right partner beside you. That’s why we place relationships at the heart of everything we do.
A different breed of communications provider. Loyal. Supportive. Reliable. By your side. Together, we can accomplish extraordinary things - we can be #GoodTogether.
We have a great role with our Sales team as a Customer Advocate. Here you’ll develop existing customer accounts by promoting new services, technology and products from the Gamma offering.
What will you be doing day-to-day?
- Work to targets to achieve and exceed Key Performance Indicators (KPIs)
- Managing a monthly sales target for upsell, cross sell and contract resigns for your allocated customer base
- Managing sales opportunities on Salesforce using the company's preferred sales methodology
- Undertake various account management duties within specified accounts, with a view to understand and develop business plans to meet Gamma objectives
- Gaining an intimate knowledge and understanding of the customer buying process and ensuring this is reflected in deal forecasting and progression
- Proactively engaging with customers to build and expand relationships at multiple layers within each prospect - understanding prospect types as well as key organisational roles
- To identify new revenue opportunities for Gamma and develop strategies to exploit them across all specified accounts whilst also maintaining all existing revenue and margin within the specified customer base
- Proactively engaging with customers to identify and resolve issues to maintain and develop customer satisfaction
- Managing, scheduling and attending face-to-face, video conference and/or telephone service and account reviews with assigned customer base
- Making and taking telephone calls and written correspondence from customers, suppliers and colleagues adhering to a best practice call flow, thereby maximising sales performance
- Compiling and presenting service reports for customers when required
What you’ll need
- Experience in effective account management
- Proven track record of closing complex solution business to business sales
- Proven track record of delivering against sales targets
- Excellent sales and account management skills
- Good listener and communicator, able to deal with people at all levels of business and with people of varying technical capability
- Customer orientated with an organised and logical approach to fulfilling requirements
- Ability to take ownership of issues and to resolve them promptly and efficiently
- Relevant and transferrable telecoms experience including data, mobile, IP telephony products and unified communications solutions
- Ability to bond and build rapport with a wide range of customers and stakeholders
- Ability to negotiate and maintain maximum profitability for the business
- Solution and quality focused
- Resilient and responsive to change, operating within a fast-paced business telecommunications environment
- Positive attitude with a diplomatic approach to working with other teams and supplier
- Customer orientated with an organised and logical approach to fulfilling requirements
What do we offer?
- 25 days holiday + bank holidays
- Your birthday off
- Private Medical Insurance
- Electric Vehicle (EV) scheme
- Pension plan
- Enhanced maternity and paternity leave
- Share-save scheme
A few things to note ✨
This position will involve travel to customer sites and be based on site approximately 2 days a week.
We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility so that you to create a work-life balance and enjoy working here at Gamma.
Please note we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered. Agencies cannot work on this role unless released by Gamma's recruitment team.
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