Customer Fulfilment Co-ordinator

2 weeks ago


Doncaster, United Kingdom Polypipe Full time

**Polypipe Building Products** are focused on delivering solutions to the residential sector. Polypipe Building Products works with national and local developers, plumbing and heating engineers, general builders and groundworkers to deliver above and below ground drainage systems, rainwater solutions as well as hot and cold plastic plumbing products.

**Role**:The successful applicant will be responsible for the Fulfilment of Customer Orders from an UFH perspective at our Kirk Sandall site. UFH orders need to be timely and delivered in full. You will ensure that the customers are kept in the loop as well as dealing with and issues and deficiencies in the process. This will cover all of the Project funnels including fulfilment and management of the online process.

**Responsibilities**:

- Manage the process of order through to fulfilment for UFH Orders
- Work with Commercial teams/Product management/Technical & Transport Teams to understand potential supply chain issues and to plan ahead for stock and delivery issues
- To manage the process for Online enquiries and see them through to order
- Build a relationship with the Merchant’ and work with the BDM and ASM to resolve any issues
- To monitor feedback and log accordingly any issues + to work on a permanent
- Deal with any customer feedback from Customersure
- Follow up ALL quotes that are generated online, working with Estimators to ensure that larger Projects are managed to outcome
- Check stock levels as required and advise customers of alternatives if necessary.
- Understanding and striving to meet or exceed KPI’s and SLA’s while providing excellent consistent customer service
- Log and update relevant customer-related information in a timely and accurate manner.
- Any other reasonable duties which may be required by management from time to time.

**Requirements (Experience, Skills, Qualifications)**
- You should have at least 5 GCSEs Grade C or above, including Maths & English or equivalent
- Excellent customer service skills
- Understanding of supply chain and stock control
- High skill level on IFS/CRM (preferred)
- Goal focused to achieve team and individual targets, KPI’s and SLA’s
- Ability to work effectively under pressure
- Ability to work well as a team and also independently
- Detail orientated with a logical approach
- Strong verbal and written communication skills
- Previous complaints experience desirable
- Ability to demonstrate customer care skills whilst being assertive when necessary

**This role is full time permanent position and your working hours will typically be Monday - Friday 9:00am until 5:00pm.**

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday



  • Doncaster, United Kingdom Doncaster Chamber of Commerce Full time

    **Job Title** South Yorkshire LSIP Project Co-ordinator **Job Status** Fixed-Term Contract (18 months) **Salary** £27,000-£32,000 **Reporting** Head of Policy and Partnerships **Key Relationships** **Internal External** Head of Policy and Partnerships (Project Project Partners - Sheffield and Sponsor) Barnsley & Rotherham Chambers Colleagues...


  • Doncaster, United Kingdom Pyronix Full time

    **Department**: Marketing **Location**: Pyronix Innovation Centre Doncaster **Closing Date**: 31/03/2023 **Digital Marketing Co-ordinator** **Based in Doncaster** **Highly competitive salary with an excellent Benefits package** **Fixed term contract.** **The Role** Working as a key part of the marketing team** t**o coordinate marketing activities and...


  • Doncaster, United Kingdom The Pet Vet Full time

    We are an independent group, with 12 beautiful newly built, self-contained surgeries located in the vibrant towns. This is a dynamic, forward-thinking practice, offering outstanding patient care and client service. Facilities include 5 consult rooms, 2 op theatres, digital processing, ultrasound, QCR laboratory. We are looking for an enthusiastic, outgoing...


  • Doncaster, United Kingdom Central England Co-operative Full time

    Location- DONCASTER - Department- Customer Services Assistant - Advertising Salary- £12.00 per hour - Vacancy Type- Permanent - Hours Per Week- 16 - Company Name- TICKHILL WESTGATE - 100182 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities...


  • Doncaster, United Kingdom Central England Co-operative Full time

    Location- DONCASTER - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 16 - Company Name- TICKHILL WESTGATE - 100182 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities...


  • Doncaster, United Kingdom Central England Co-operative Full time

    Location- DONCASTER - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Permanent - Hours Per Week- 16 - Company Name- ARMTHORPE HATFIELD LANE - 100181 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...


  • Doncaster, United Kingdom Exlabesa Architecture Full time

    Exlabesa is a world leader in the extrusion of aluminium profiles. We want to make aluminium a solution that allows the world to give it the shape it needs, discovering new ways for industry and architecture, making the impossible more possible. In order to achieve this goal, we are looking for the best professionals. **Job Purpose Statement/Nature of...


  • Doncaster, United Kingdom Exlabesa Architecture Full time

    Exlabesa is a world leader in the extrusion of aluminium profiles. We want to make aluminium a solution that allows the world to give it the shape it needs, discovering new ways for industry and architecture, making the impossible more possible. In order to achieve this goal, we are looking for the best professionals. **Job Purpose Statement/Nature of...

  • Care Coordinator

    1 month ago


    Doncaster, United Kingdom Rotherham Doncaster and South Humber NHS Foundation Trust Full time

    The Doncaster Assertive Outreach Team is looking for a registered mental health nurse (RMN) to join the team, offering exceptional support for individuals with an enduring psychotic illness and complex needs within the local area. This post is an exciting opportunity for a registered mental health nurse with significant post grad experience who is looking to...


  • Doncaster, United Kingdom Direct Express Logistics Full time

    **Job Opportunity: Customer Service Supervisor** **Department**: Thorne Customer Services **Line Manager**: Karl Brown **Job Title**: Customer Service Supervisor **Main Purpose of the Job**: As a Customer Service Supervisor in Thorne Customer Services, your primary responsibility is to support the Customer Service team in delivering an exceptional...

  • Sales Consultant

    4 weeks ago


    Doncaster, United Kingdom Arnold Clark Full time

    £25,500 with no company car or £23,500 with company car - On target earnings of £35,000-£40,000 with uncapped earning potential - A flexible five-day working week - 33 days’ annual leave - All the training you need to thrive in your role - Private healthcare - Life Assurance - Generous retail discounts - Maternity & Paternity packages **Are you a...


  • Doncaster, United Kingdom Reed Talent Solutions Full time

    We have a fantastic opportunity for a Administrator at Rochdale Council. This is a Full-time role for the next 6 months, with the possibility of extension. **What is the role?** Rochdale Council’s Housing Services Team are looking for an experienced administrator to manage a caseload of adaptations, being responsible for all aspects of the process and...


  • Doncaster, United Kingdom CBRE Full time

    Posted- 22-Feb-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative, Customer Service- Location(s)- Doncaster - England - United Kingdom of Great Britain and Northern Ireland- Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an...


  • Doncaster, United Kingdom ReFood Full time

    **Business**: - The ReFood AD plants operate as integrated recycling units, processing a variety of food wastes to produce renewable electricity, heat and ReGrow, a nutrient-rich fertiliser for local farms. The plants also recycle thefood waste packaging. The plants provide an environmentally sustainable solution for all waste producers looking for a safe...


  • Doncaster, United Kingdom Energise Energy Solutions Full time

    **Job Purpose** - Energise Energy specialise in EV charging installation and Smart Metering Solutions. We have a vacancy for a Operational Support Planner to join our ever-expanding team in Doncaster!_ - To provide efficient future job planning for a team of field engineers including the management of in day job jeopardy to always achieve maximum output,...


  • Doncaster, United Kingdom CBRE Full time

    Posted- 13-Jul-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative- Location(s)- Doncaster - England - United Kingdom of Great Britain and Northern Ireland- Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has...


  • Doncaster, United Kingdom CBRE Full time

    Posted- 16-Mar-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Customer Service- Location(s)- Doncaster - England - United Kingdom of Great Britain and Northern Ireland- Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has...

  • Sales Administrator

    1 month ago


    Doncaster, United Kingdom Premium Motorhomes Ltd Full time

    The UK’s leading brand for luxury motorhomes, Premium Motorhomes have an exciting opportunity to join a successful franchise dealership selling high-end motorhomes nationwide. Reporting directly to the Sales Manager, you will assist the sales staff with post sale administration including first registrations with the DVLA and responding to and quoting...

  • Sales Administrator

    24 hours ago


    Doncaster, United Kingdom Equals One Full time

    Join Our TeamSales Administrator West Yorkshire WindowsDoncaster ShowroomCompetitive salary and generous holiday entitlementAre you passionate about delivering top-notch customer service and keen to join a forward-thinking company? West Yorkshire Windows Ltd, a premier installer of conservatories and double-glazing products, is looking for experienced and...

  • Sales Administrator

    24 hours ago


    Doncaster, United Kingdom Equals One Full time

    Join Our TeamSales Administrator West Yorkshire WindowsDoncaster ShowroomCompetitive salary and generous holiday entitlementAre you passionate about delivering top-notch customer service and keen to join a forward-thinking company? West Yorkshire Windows Ltd, a premier installer of conservatories and double-glazing products, is looking for experienced and...