Knowledge Assistant
4 weeks ago
Keen to become part of a truly global, collaborative team of professionals? Your journey begins here.
Job Title
Knowledge Assistant
Department
Knowledge
Location
Birmingham
Reports To
Research Services Manager/Knowledge Manager
Working Hours
35 hours per week, 9:30am to 5:30pm but additional hours may be required. We are happy to consider agile and flexible working patterns. Our approach to hybrid working allows for up to 40% of time working from home and 60% working in the office, please contact a member of the recruitment team to discuss further.
Firm Description
Hogan Lovells is one of the leading global law firms. Our distinctive market position is founded on our exceptional breadth of our practice, on deep industry knowledge, and on our 'one team' global approach. Formed through the combination of two top international law firms, Hogan Lovells has over 40 offices in the Americas, Asia-Pacific, Europe, the Middle East and Africa. With a presence in the world's major financial and commercial markets, we are well placed to provide excellent business-oriented advice to our clients locally and internationally. Our people are the key to our success, which is why we seek to recruit and retain the most talented individuals in all regions of our global practice.
In the UK Hogan Lovells has offices in Birmingham and London. The Birmingham office opened in 2015 and has a number of practice areas including Corporate/Commercial, Disputes, Finance and Real Estate, as well as our Legal Delivery Centre and business services departments. The office has recently trebled in size and moved into a new fitted out space in the Colmore Building.
Department Description
The firm is actively pursuing a clear vision and strategy designed to take full advantage of Hogan Lovells’ distinctive strengths to create valuable solutions for our clients and our lawyers.
Our global Knowledge team works to support the efficient delivery of legal services and to ensure that quality, consistency and cost-effectiveness is promoted and maintained through innovative content, processes and systems.
Knowledge plays a vital role at Hogan Lovells. The strategic purpose of the Knowledge team is to ensure that all those involved in delivering legal advice to clients have access to the knowledge and information required to deliver a technically excellent, efficient service; to devise new and innovative ways of sharing that knowledge with clients as part of client relationship management; to input knowledge into the firm’s continuous process improvement initiatives around legal service delivery; and to ensure that the firm is harnessing new technology to support those objectives.
The Research Services team are a core part of the Knowledge function. The team around the globe provides our professionals with the legal, corporate and financial information they need to advise our clients. Members of the team work together in a strong and collaborative international network to provide a high quality research service.
Role Overview
This role will support the maintenance and development of a number of globally-utilised Knowledge products, including current awareness and news provision (Manzama), our internal legal knowhow database (KnowledgeBank), welcome notes for new lawyers, and the firm’s intranet (SharePoint).
Full training will be given on these platforms, along with on the job support. Although knowledge of SharePoint or Manzama would be an advantage, experience is not essential.
Key Responsibilities & Accountabilities
- Assist with the delivery of legal and business current awareness services to the legal practice and the wider firm - carrying out user and source administration, creating and editing simple searches, and ensuring information held on the system is up to date.
- Assist with the maintenance of the Knowledge presence on the firm's intranet.
- Uploading documents/URLs to the new Knowledge Management systems, adding notes and document summary information where necessary.
- Liaising with Managers to check content accuracy and tagging.
- Reporting system defects found whilst carrying out your activities on the systems.
- Running regular reports on Knowledge products.
- Specific duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, staff location or services._
- All members of the firm participate in our Responsible Business program._
Person Specification
Experience & Skills
- Essential_
- Keen interest and awareness of the commercial world, global business news and the legal sector.
- Strong IT skills, including MS Office (Word, Excel, Outlook, PowerPoint)
- Ability to check content for accuracy and cohesiveness
- Excellent written and oral communication skills
- Excellent client care and customer service skills
- Highly organised and able to work to a tight time schedule and within process environment
- Desirable_
- Experience of working in a professio
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