Housing Advisor

3 days ago


Stevenage, United Kingdom Reed Business Support Full time

**Housing Options Advisor - Housing Advisor - Ongoing Temp - Stevenage and Work from home - ASAP.**

**The role of the Housing Options Advisor is to provide Housing advice to customers, prevent homelessness and as required make decisions under the homelessness legislation for customers approaching our Housing Needs service.**

**The Role**
- You will work to provide Housing Advice and prevent homelessness.
- You will assist in managing demand for housing and deal with customer expectations while offering advice and assistance and housing options.
- You will act as a caseworker to customers who approach the organisation with a housing need and directing them to a solution.
- To conduct full enquiries and make decisions under the homelessness legislation
- To work closely with all internal teams and provide support as required, enabling an effective Housing Options Service.

**Key Tasks & Duties**
- Assist in managing demand for housing by dealing with customer expectations
- Offer advice and assistance and housing options.
- Act as a caseworker to customers who approach the organisation with a housing need
- Conduct full enquiries and make decisions under the homelessness legislation
- Provide housing advice and assistance to customers
- Be pro-active at an early stage to prevent or relieve homelessness, including debt advice, preventing illegal evictions and negotiating/mediating to enable customers to remain.
- Where homeless prevention is not possible, help customers to secure alternative accommodation such as utilising the private rented sector.
- Guide suitable customers to the Rent Deposit Guarantee Scheme.
- Take proactive steps to comply with the Homelessness Reduction Act in order to prevent homelessness.
- Be proactive in the prevention and relief of homelessness
- Where appropriate, refer customers to Children’s Services and other relevant agencies.
- Make decisions in line with legislation when the customer is homeless
- Attend court as necessary
- Work with Herts Young Homeless and Children’s Services on homeless 16 and 17 year olds
- Maintain an up-to-date knowledge of housing legislation
- Assist in the recording and collation of statistical data
- Complete any rough sleeper visits off site
- Be Level 2 safeguarding trained
- Take part in the Homeless Out of Hours statutory responsibility
- Make referrals to the Safeguarding and Children’s services where concerns are identified.
- Must be available and willing to take part in out of hours call out duty

**This is a key role and the contacts and level of relationships with individuals include**:

- Assistant Director Housing & Investment, Housing Operation Managers, Executive Portfolio Holder’s and Local Councillors, Customers and their representatives, Solicitors, Police, A range of professional bodies - County Council, Local charities, Citizen’sAdvice Bureau and Department of Works and Pensions, Council Lettings, Temporary Accommodation Housing Supply Environmental Health and Safeguarding teams



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