Contract Liaison Officer

4 weeks ago


Stafford, United Kingdom Novus Property Solutions Full time

**Contract Liaison Officer (Retrofit)**

**Based**: Smethwick office; With a site base initially in the Crewe are but could pick up works around West Midlands - working Monday to Friday 37.5 hours per week**

Our **Contract Liaison Officers** sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy.

Your experience in a customer-facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. Working on Retrofit tenanted property schemes such as EWI/IWI/Cladding/Windows/Doors and Roof insulation refurbishments

Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home.

**What’s in it for you?**
- Attractive salary & benefits to suit you
- 27 Days Hols & BH - option to buy or sell holidays
- Company pension scheme - up to 7.5%
- Car Allowance or Fleet Van
- We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more.

**An outline of your responsibility - Contract Liaison Officers**
- Responsible for supporting site or contract with liaison between customers, clients and wider community
- Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the ‘extra mile’
- Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act
- Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the ‘voice and face’ at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment
- Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team
- Coordinate the distribution of information regarding upcoming works and maintain information on current works and contractual commitments
- Carry out site visits with client and customers
- Dealing with complaints and resolving concerns in a positive manner
- Initiate/generate technical instructions, site notes and other site observations
- Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts
- Manage any reporting required for the Contracts
- Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do

**About you**

Working as a Contract Liaison Officer with previous experience working with Tenants in a Social Housing environment is key along with communication experience and confident presentation skills, Your ability to be proficient in IT and administration is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence

**A little bit about us**

**Novus Property Solutions** is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 125-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.

**Benefits**:

- Company car
- Company pension

Schedule:

- Monday to Friday

Licence/Certification:

- Driving Licence (preferred)

Work Location: On the road



  • Stafford, United Kingdom Novus Property Solutions Ltd Full time

    **Contract** **Liaison Officer (Retrofit)** **Based**: Smethwick office; With a site base initially in the Crewe are but could pick up works around West Midlands working Monday to Friday 37.5 hours per week** Our **Contract Liaison Officers** sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your...


  • Stafford, United Kingdom Novus Property Solutions Full time

    **Based**: Smethwick office; With a site base initially in the Crewe are but could pick up works around West Midlands - working Monday to Friday 37.5 hours per week** Our **Contract Liaison Officers** sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship...


  • Stafford, United Kingdom Staffordshire County Council Full time

    Job Introduction Are you ready for a new challenge? Now is the opportunity to get involved in the rewarding area of local government pensions. Staffordshire Pension Fund is looking for highly motivated and enthusiastic individual to join its Employers’ Team, working on the legal process of new employer admissions to the Fund, employee and employer...


  • Stafford, United Kingdom Midlands Partnership NHS Foundation Trust Full time

    Flexible working between home, office and community based. Linking into the Eating Disorders Teams within (but not limited to): Birmingham & Solihull Coventry & Warwickshire Herefordshire & Worcestershire Cross cover with fellow Clinical Liaison Practitioners within the following Eating Disorders Teams: Black Country & West Midlands Shropshire, Telford &...


  • Stafford, United Kingdom Staffordshire County Council Full time

    Job Introduction **Do you want to play a key role supporting nature's recovery in Staffordshire?** We are looking for a liaison officer to work with farmers, landowners, partners and residents to help develop a new Local Nature Recovery Strategy for Staffordshire and Stoke-on-Trent. Based with our Environment & Countryside Service and working with the...


  • Stafford, United Kingdom Midlands Partnership University NHS Foundation Trust Full time

    We currently have a fantastic permanent job opportunity for a Registered Practitioner with specific knowledge and experience in Eating Disorder services. MPFT is the Lead Provider for the West Midlands Adult Eating Disorder Provider Collaborative. This means MPFT is responsible and accountable to NHS England overall for the delivery of Adult Inpatient...


  • Stafford, United Kingdom Midlands Partnership University NHS Foundation Trust Full time

    We currently have a fantastic permanent job opportunity for a Registered Practitioner with specific knowledge and experience in Eating Disorder services. MPFT is the Lead Provider for the West Midlands Adult Eating Disorder Provider Collaborative. This means MPFT is responsible and accountable to NHS England overall for the delivery of Adult Inpatient...


  • Stafford, United Kingdom Staffordshire County Council Full time

    Job Introduction We have an exciting opportunity for a highly motivated individual with a real can-do attitude to join our Employers Team, where you will work on varied activities relating to the administration of Employers participating in the Local Government Pension Scheme. Keen to build on and develop your career? This role offers fantastic...

  • Debt Recovery Officer

    2 months ago


    Stafford, United Kingdom Tudor Employment Limited Full time

    Tudor Employment are recruiting a Debt Recovery Officer for our client based in Stafford. This is a full-time temporary position. Are you the right person for this role? Key attributes of the Debt Recovery Officer are: - Two years of experience working in a financial function - Thorough understanding of Local Authority services and finances - Sound...


  • Stafford, United Kingdom Tudor Employment Limited Full time

    Tudor Employment are recruiting a Debt Recovery Officer for our client based in Stafford. This is a full-time temporary position. Are you the right person for this role? Key attributes of the Debt Recovery Officer are: - Two years of experience working in a financial function - Thorough understanding of Local Authority services and finances - Sound...


  • Stafford, United Kingdom Staffordshire Police Staffordshire Fire and Rescue Service Full time

    PLEASE NOTE: **If you are interested in this role, please apply via the Staffordshire Police website or using the links provided in the job advert. We are only reviewing applications that come through our website.** To apply copy and paste this link below in your browser :


  • Stafford, United Kingdom Staffordshire Police Staffordshire Fire and Rescue Service Full time

    PLEASE NOTE: If you are interested in this role, please apply via the Staffordshire Police website or using the links provided in the job advert. We are only reviewing applications that come through our website. To apply copy and paste this link below in your browser : click apply for full job details


  • Stafford, United Kingdom Staffordshire Police Staffordshire Fire and Rescue Service Full time

    PLEASE NOTE: If you are interested in this role, please apply via the Staffordshire Police website or using the links provided in the job advert. We are only reviewing applications that come through our website. To apply copy and paste this link below in your browser : click apply for full job details


  • Stafford, United Kingdom RSR Public Safety Full time

    RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. We are currently recruiting for a Data Protection Officer to work on a full-time, long-term contract. The role will be...


  • Stafford, United Kingdom Staffordshire County Council Full time

    Job Introduction Our Sustainability & Waste Management Team are seeking an experienced and passionate waste management professional to support the delivery of its waste disposal contracts. We operate as the Waste Disposal Authority in a two-tier local authority structure, providing treatment and disposal solutions for up to half a million tonnes of waste...


  • Stafford, United Kingdom Staffordshire County Council Full time

    Our Sustainability & Waste Management Team are seeking an experienced and passionate waste management professional to support the delivery of its waste disposal contracts. We operate as the Waste Disposal Authority in a two-tier local authority structure, providing treatment and disposal solutions for up to half a million tonnes of waste per year. This...


  • Stafford, United Kingdom Staffordshire County Council Full time

    We are looking for a dynamic and enthusiastic individual to join our existing team as a Care Home Contract Officer. It is an exciting opportunity to work in a busy, fast paced team!  Our Care Home Team has responsibility for the contractual management of approximately 600 contracts with external providers of residential and nursing care home...


  • Stafford, United Kingdom Staffordshire County Council Full time

    We are looking for a dynamic and enthusiastic individual to join our existing team as a Care Home Contract Officer. It is an exciting opportunity to work in a busy, fast paced team!  Our Care Home Team has responsibility for the contractual management of approximately 600 contracts with external providers of residential and nursing care home...


  • Stafford, United Kingdom Staffordshire County Council Full time

    Job Introduction We are looking for a dynamic and enthusiastic individual to join our existing team as a Care Home Contract Officer. It is an exciting opportunity to work in a busy, fast paced team! Our Care Home Team has responsibility for the contractual management of approximately 600 contracts with external providers of residential and nursing care...

  • Admin Officer

    2 weeks ago


    Stafford, United Kingdom Triumph Consultants Ltd Full time

    **What's involved with this role**: **Temporary Admin Officer - Resources** **Reference no: Staffordshire 5234038** **Pay Rate: £11.02 per hour PAYE** **37 hours Monday - Friday, normal working hours** **This opening assignment is for 5 months** **City: Stafford, Staffordshire** The purpose of the role is to provide support and assistance to the...