Duty Supervisor
6 months ago
**Job Description - Duty Supervisor**
**Working days: Friday, Saturday, Sunday**
**36 Hours a week - 3 days, 12 hours a day.**
**Overtime available**
**There may be ocassional change to working days/night shift cover**
**Responsibilities**:
**Operational Leadership**:
- Provide overall leadership during assigned shifts, ensuring the smooth and efficient operation of all hotel departments.
- Collaborate with department heads to coordinate and optimize hotel services, including housekeeping, front desk, food and beverage, and maintenance.
- Ensure a seamless check-in and check-out process, addressing guest inquiries, concerns, and special requests.
- Monitor guest feedback and implement corrective measures to enhance guest satisfaction.
- Lead by example in delivering outstanding customer service.
- Monitor inbox and ensure guests are responded to in a timely manner.
**Staff Management**:
- Supervise and support department heads, ensuring staff members are adequately trained and motivated.
- Oversee staff scheduling, ensuring appropriate coverage during peak periods and adjusting staffing levels based on occupancy.
- Conduct regular staff meetings to communicate updates, share information, and address concerns.
**Problem Resolution**:
- Address and resolve guest complaints or issues promptly and professionally.
- Handle emergency situations and incidents, coordinating with appropriate personnel and authorities.
- Implement and enforce hotel policies and procedures.
- Oversee security protocols and emergency procedures, ensuring the safety and well-being of guests and staff.
- Conduct regular inspections of the property to identify and address potential safety hazards.
**Administrative Duties**:
- Perform regular audits of guest accounts, ensuring accuracy and adherence to financial procedures.
- Handle reservations, room assignments, and other front desk responsibilities as needed.
**Qualifications**:
- Previous experience in a duty supervisor or similar leadership role within the hospitality industry.
- Strong leadership and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Familiarity with hotel management systems and financial processes.
- Ability to multitask and thrive in a fast-paced environment.
- The role involves working various shifts, including evenings, weekends, and holidays.
- Availability to respond to emergency situations outside regular working hours.
**What we will offer you**
- Here at The Zetter Group, we are all about working hard, yet having fun whilst we do it
- Food & Drink Discount in all Zetter Lounges
- Referral Bonus - Up to £500
- Friends & Family Hotel Rate - 50% off for all family & friends
- Employee of The Month Reward
- Paid day off on your birthday... and much more
**All Applicants must have a right to work in the UK.**
**Job Type**: Permanent
Pay: £23,500.00-£24,500.00 per year
**Benefits**:
- Canteen
- Discounted or free food
- Sick pay
Schedule:
- 12 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Supplemental pay types:
- Bonus scheme
**Experience**:
- Supervising experience: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Reference ID: DS
-
Duty Supervisor
6 months ago
London, United Kingdom The Zetter Townhouse Marylebone Full time**Job Description - Duty Supervisor** **Working days: Friday, Saturday, Sunday** **36 Hours a week - 3 days, 12 hours a day.** **Overtime available** **There may be ocassional change to working days/night shift cover** **Responsibilities**: **Operational Leadership**: - Provide overall leadership during assigned shifts, ensuring the smooth and...
-
Duty Supervisor
6 months ago
London, United Kingdom Urban Chic Full time_**We are currently looking for Full-Time Duty Supervisor to join our professional and friendly team at Chilworth Court Aparthotel!**_ - **The Role**:_ The Duty Supervisor plays a crucial role in ensuring the seamless operation and upkeep of the aparthotel, maintaining high standards of service and guest satisfaction. Reporting to the Duty Manager, this...
-
Duty Security Supervisor
7 months ago
London, United Kingdom Bidvest Noonan Full time**About The Role**: **Duty Supervisor - Out of hours** **London** **£16.24 per hour** **54hrs average a week, 12hrs Monday - Sunday Nights & Saturday - Sundays Days** The out of hours Duty Supervisor role will be responsible for providing positive assistance to the Security Manager in controlling the Out of Hours (night & weekend) operational...
-
Statutory Duty Supervisor
3 weeks ago
London, Greater London, United Kingdom Remedy Recruitment Group Full timeAre you a skilled Statutory Duty Supervisor looking for a new challenge? We are seeking a talented individual to join our team at Remedy Recruitment Group as a Child in Need Manager Professional. In this role, you will be responsible for managing statutory duties, providing support and development opportunities, and ensuring high-quality services and staff...
-
Duty Store Supervisor
16 hours ago
London, Greater London, United Kingdom Wickes Full timeJourney your career as a Duty Store Supervisor at Wickes, where you'll play a vital role in driving store success. Reporting directly to the Store Manager, you'll oversee day-to-day store operations, lead teams, and make strategic decisions to optimize performance.About Your ResponsibilitiesOversee the efficient operation of the store, ensuring seamless...
-
East London Duty Supervisor
6 days ago
London, Greater London, United Kingdom Proprec Full timeAbout the RoleWe are looking for a skilled Duty Supervisor to oversee the day-to-day operations of our East London property. As a key member of our team, you will be responsible for delivering excellent customer service, handling parcel and post services, and conducting regular site inspections. Your ability to work effectively with staff and residents will...
-
Hotel Duty Supervisor
5 days ago
London, Greater London, United Kingdom Imperial London Hotels Limited Full timeJob Title: Hotel Duty SupervisorAbout Us: We operate seven hotels in Central London, offering a unique and memorable experience to our guests.Salary Range: £38,000 - £48,000 per annumJob Description:The successful candidate will be responsible for ensuring exceptional guest experiences from check-in to check-out. This involves leading by example, creating...
-
Duty Leader
1 week ago
London, Greater London, United Kingdom German Doner Kebab Full timeJob DescriptionThe Duty Leader is responsible for leading the Front of House team to deliver exceptional guest service, managing staff, and maintaining high standards of quality and cleanliness. This includes overseeing and managing the Front of House area, ensuring guest service meets company standards, and responding efficiently to Guest complaints.Key...
-
Duty Manager
7 months ago
London, United Kingdom Cleaning Full timeJob Description: We are looking for a Duty Manager to join our transport division, overseeing a Supervisor and multiple operatives for a large rail client. You will be supporting the Operations Manager by ensuring the sites are supervised efficiently and that the specified cleaning standards are maintained to a high level. At Churchill, doing right...
-
Supervisor
1 month ago
London, United Kingdom CV-Library Full timeMobile Plumbing Supervisor Covering a pretiogious site in Richmond, also required to cover Central London, you will need to be an advanced plumbing with experience of supervisirng, and all of the below duties. Role Overview: The Plumbing Supervisor is responsible for delivering maintenance to SFG-20 standards, repair works, and reactive services to a...
-
Supervisor
3 weeks ago
London, United Kingdom Reed Property & Construction Full timeMobile Plumbing Supervisor Covering a pretiogious site in Richmond, also required to cover Central London, you will need to be an advanced plumbing with experience of supervisirng, and all of the below duties. Role Overview: The Plumbing Supervisor is responsible for delivering maintenance to SFG-20 standards, repair works, and reactive services to a...
-
Duty Shift Controller
6 months ago
London, United Kingdom BidvestNoonan Full time**About The Role**: **Duty Shift **Controller** **London** **£12.73 per hour** **4 on 4 off Days & Nights** A fantastic opportunity has arisen within Bidvest Noonan for a Duty Shift Controller role working at our client’s prestigious premises. **Duties** - Ensure all officers sign in/out of duty correctly. - Ensure all officers have their SIA...
-
Phlebotomy Supervisor
6 months ago
London, United Kingdom St George's Healthcare NHS Foundation Trust Full time**Please refer to attached job description and person specification for full job main duties**:* The main duties of the supervisor role is the responsibility, alongside existing supervisors, for ensuring the smooth operation of the various blood test rooms and making sure that appropriate support is deployed to clinics and wards as necessary. This post...
-
Shift Duty Supervisor
3 weeks ago
London, Greater London, United Kingdom Rendall And Rittner Full timeRendall & Rittner Overview">At Rendall & Rittner, we pride ourselves on providing high-quality property management services to our clients.">We are committed to delivering exceptional results and building long-lasting relationships with our customers.">Job Summary">We are seeking a skilled Night Duty Manager to join our team and contribute to our continued...
-
Supervisor
7 months ago
London, United Kingdom Careers Site Full timePaul Smith are seeking a Supervisor to join their team. As a Supervisor you will embody and demonstrate Paul Smith values, be an ambassador for the brand providing an above and beyond experience to ensure unique customer interaction. You will develop and maintain excellent customer relationships while promoting the band image and culture, keeping customers...
-
Hospitality Duty Supervisor
1 week ago
London, Greater London, United Kingdom Select Appointments Full timeJob DescriptionWe are seeking an experienced Duty Manager to join our team. The successful candidate will have previous experience in a similar role, along with excellent leadership skills and commercial awareness. You will be responsible for managing outlet operations, including stock management, health and safety, and delivering outstanding customer...
-
Supervisor
3 weeks ago
London, United Kingdom Randstad Construction and Property Full timeSite Supervisor - (West London) - Immediate Start A Site Supervisor is required to oversee the refurbishment of multiple residential properties in East London. The project is valued at approximately £10m and is due to commence on site mid October. The role will be working for a specialist main contractor as no.1 Site Supervisor reporting to a visiting...
-
Supervisor
6 days ago
London, United Kingdom Randstad Construction and Property Full timeSite Supervisor - (West London) - Immediate StartA Site Supervisor is required to oversee the refurbishment of multiple residential properties in East London. The project is valued at approximately £10m and is due to commence on site mid October. The role will be working for a specialist main contractor as no.1 Site Supervisor reporting to a visiting...
-
Supervisor
3 weeks ago
London, United Kingdom CV-Library Full timeSite Supervisor - (West London) - Immediate Start A Site Supervisor is required to oversee the refurbishment of multiple residential properties in East London. The project is valued at approximately £10m and is due to commence on site mid October. The role will be working for a specialist main contractor as no.1 Site Supervisor reporting to a visiting...
-
Lounge Services Duty Supervisor
6 months ago
London, United Kingdom Qatar Airways Full timeQatar Airways is pleased to announce an incredibly exciting opportunity to join our Lounges team in Heathrow Airport as Lounge Services Supervisor. Job Purpose: Ensure that all Lounge services such as Food and Beverage, Front of House operations, Maintenance, Housekeeping are taken care of / provided to customers which are of high quality and are delivered...