Duty Supervisor

7 months ago

London, United Kingdom Urban Chic Full time

_**We are currently looking for Full-Time Duty Supervisor to join our professional and friendly team at Chilworth Court Aparthotel**_
- **The Role**:_

The Duty Supervisor plays a crucial role in ensuring the seamless operation and upkeep of the aparthotel, maintaining high standards of service and guest satisfaction. Reporting to the Duty Manager, this role involves overseeing daily operations, managing staff, and ensuring the overall quality and cleanliness of the premises.
- **Key Responsibilities**_

**Building Management**:

- Supervise maintenance and repair activities to ensure the aparthotel remains in optimal condition.
- Supervise with external contractors or service providers when necessary.
- Implement and oversee preventative maintenance programs to minimise disruptions and maintain guest comfort.

**Guest Relations**:

- Maintain reservation calendar, including payments and security deposits.
- Act as the point of contact for escalated guest inquiries or requests, ensuring timely and satisfactory resolutions.
- Handle guest complaints and concerns promptly and professionally.
- Proactively anticipate and resolve potential issues.

**Housekeeping and Maintenance**:

- Conduct pre-arrival (departure, and overall) inspections to ensure apartments meet established cleanliness and maintenance standards.
- Coordinate with housekeeping and maintenance teams to schedule deep cleaning and maintenance activities without inconveniencing guests.
- Maintain high standards of cleanliness throughout communal areas and apartments.

**Staff Management**:

- Adopt a positive work environment by providing guidance, support, and performance feedback to housekeeping and maintenance teams.
- Supervise and assign tasks to housekeeping and maintenance team, monitor performance, and ensure adherence to schedules.

**Inventory**:

- Inform the Duty Manager in a timely manner about low stock levels, enabling proactive ordering and preventing shortages.
- Order linen inventory according to the requirements of the business.

**Safety and Compliance**:

- Perform any checks delegated by the Duty Manager relating to safety and compliance, ensuring thorough execution and timely reporting.
- Implement and oversee emergency procedures, ensuring all staff are well-trained and equipped to handle unforeseen situations effectively.
- Proactively identify and communicate any guests' special health and safety requirements to the head office, ensuring necessary accommodations are made to meet their needs and ensure a safe and comfortable stay.
- **About Us**:_

The property currently known as Chilworth Court has a rich history dating back to the 19th century.

The earliest record of the property can be traced back to the 1851 census, when it was occupied by a lady named Matilda Syott and her daughter. Later on, in the 1970s, the building was converted into a privately owned hotel and named Casserly Court Hotel.

In 2010, the hotel underwent a major transformation and was converted into an Aparthotel, featuring high-standard luxury apartments.

Since then, we have been welcoming guests to our exquisite property

Our Aparthotel offers a range of beautifully furnished and fully-equipped apartments, from studio to three-bedroom units, designed to provide our guests with the utmost comfort and convenience.
- **About You**:_

To excel in this role, we require the following qualifications:

- Live within a 1-hour commute of W2.
- Minimum of 3 years of experience in hotel/aparthotel management or a related field.
- Excellent leadership, communication, and organizational skills.
- Strong customer service skills and the ability to work well under pressure.
- Demonstrated ability to manage and develop staff.
- Ability to effectively manage multiple tasks and prioritise workload.
- Knowledge of health and safety regulations and procedures.
- **Benefits**:_
- **28 Days of Paid Holidays**: Enjoy well-deserved time off with 28 days of paid holidays. Plus, we celebrate your birthday by giving you the day off
- **Annual Employee Recognition Awards**: Celebrate and acknowledge outstanding contributions with our annual recognition awards.
- **Health Insurance Coverage with Vitality**: Your well-being matters to us. You'll have access to comprehensive health insurance coverage and discounts
- **Family Rates for Our Luxurious Apartments**: Treat your loved ones to the Urban Chic experience at exclusive family rates for our opulent apartments.
- **Generous Recommend-a-Friend Scheme**: Share the Urban Chic experience with your friends and earn rewards. Our recommend-a-friend scheme is worth up to £250
- **Engaging Team-Building Activities**: Join a vibrant team that values collaboration and camaraderie. Participate in engaging team-building activities that enhance your work experience.
- **Unforgettable Christmas Party**: Celebrate the holiday season with us at our unforgettable Christmas party. It's a time to relax, connect, and create lasting mem

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