Activity Experience Manager

3 weeks ago


Skegness, United Kingdom 4Leisure Recruitment Full time

**Activity Experience Manager - New Role**

We are currently searching for an Activity Experience Manager for a fantastic holiday park in Skegness, Lincolnshire. If you are working in Pool management, leisure, fitness or entertainment at the moment this is an opportunity not to miss

This new and exciting role will play a leading part in the execution of a new phase of development for my client. Focused on delivering an enhanced offering for holiday makers and owners involving outdoor and indoor experiences ranging from high ropes, zipwires, Segway, swimming, pottery, painting and much, much more

This role will oversee the operational delivery of all on park activities and experiences. The main goal of the role is to deliver an industry leading on park experience for all or customers whilst maximising revenue and profit.

**Key Responsibilities include**:

- Managing, organising, controlling and supervising efficiently the Leisure, Activities and Entertainment departments
- Ensure delivery of the financial targets of the departments P&L and company guest experience KPI’s.
- Recruiting, retaining, motivating, training and consistently developing the department heads along with their direct reports
- Taking full responsibility of all revenue streams within the departments
- Managing agreed budgets of controllable expenses and wage costs, alongside determining and implementing strategies to increase year on year sales and to achieve agreed gross profit margins throughout reporting departments.
- A key focus area is agreeing, with department managers, their business plans and performance targets and monitoring these to take the necessary corrective action.
- Plan with the management team their strategies to meet the seasonal demands of the business.
- Ensuring the safety of customers and team members and security of all activities and leisure equipment, chemicals, plant room and pools.
- Ensuring quality, compliance, Health & Safety and safeguarding standards across the Department
- Ensure that customer feedback is regularly monitored and respond accordingly.

**Person Specification**:
Essential:

- Strong business and financial acumen, with a passion for customer focus.
- Experience of planning & organising projects.
- Experience in leading and developing a team
- Strong communication and influencing skills.
- Have previous experience of successfully delivering an Activities, Leisure & Entertainment programme.
- Pool Plant Operations

Desirable:

- NPLQ Lifeguard qualification
- Pool Plant Operations qualification
- Hold RLSS Trainer Assessor Qualification
- Hold a National Pool Managers Qualification



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