Guest Experience Manager

1 month ago


Skegness, Lincolnshire, United Kingdom Butlin's Full time
Company Overview
Bruno's is a renowned entertainment company that offers unique holiday experiences for families and individuals. Our mission is to create memorable moments for our guests while maintaining exceptional service standards.

Salary
The successful candidate can expect an annual salary of £35,000 - £45,000, depending on experience, plus additional benefits.

Job Description
We are seeking a skilled Shift Manager to join our team in Skegness. As a Shift Manager, you will be responsible for ensuring daily operational plans are fulfilled by overseeing tasks and objectives carried out by the team, and ensuring they are in the right place at the right time to manage fluctuating guest demand while maintaining high operational standards and guest experience.

Key Responsibilities:
  • Support and coach the team to deliver exceptional guest experiences.
  • Drive key targets such as add-on sales or promotions.
  • Maintain high operational standards and guest experience.

Required Skills and Qualifications
To succeed in this role, you will need:
  • Previous experience in leading a team in a food, beverage, retail, or entertainment environment.
  • Strong leadership skills to inspire and motivate the team.
  • Ability to manage multiple priorities and adapt quickly to changing requirements.
  • Confidence to direct and respond in any situation while delivering consistent brand standards.

Benefits
In addition to a competitive salary, you will also enjoy:
  • A 5-day working week over 7 days, with flexibility required.
  • Ongoing training and development opportunities.
  • A fun and dynamic work environment.

About You
We are looking for an experienced leader who puts the guests first in everything they do. If you have a passion for delivering exceptional guest experiences and have the necessary skills and qualifications, we encourage you to apply.

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