Customer Care Support Specialist
7 months ago
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Customer Care Specialist on a Fixed Term Contract.
**Be part of the movement - and play your part**
**About the role**
Working 30 hours per week, as the Customer Care Support Specialist you will work in collaboration with the Support & Compliance Manager to ensure continuous improvement and alignment of daily support tasks and duties.
You will be responsible for:
- Completing product testing for new products/ campaigns, providing feedback to relevant stakeholders.
- Participating and contributing to product and campaign meetings to ensure effective communication to Care Functions.
- Handling account queries such as refunds, transfers, requesting Bacs Payments, managing unbalanced booking report for payment collections.
- Handling third party arrangements including ticketing duties, coach transfer arrangements, service providers, aligning and automating where possible.
- Completing manual booking requests for partnerships, voucher and tour operator and concessionary travel.
- Answer GDPR Subject Access Requests and support with Fraud and Compliance duties.
- Administer and support Ad-hoc tasks and projects.
**About you**
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
**Working at DFDS**
Join the movement and grow with us.
Be a valued member of a diverse team at DFDS and help drive change together.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Now about what we can give you. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including:
- Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to Thrive, our award-winning Wellbeing platform.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
**We look forward to hearing from you.
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