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Hybrid Technical Support Specialist

4 months ago

Heathrow, United Kingdom DivalentineCalver Recruitment Ltd Full time

Permanent
***:

- Heathrow
***:

- Posted 6 days ago
***:

- £25-35k DOE + O/T+ Exc Ben / Year
- **REF**:DCR 1200

Our client has an exciting position available for a new member to join their team. They are recruiting for a **Technical Support Specialist** (this is a **Hybrid** role working 2 days per work remotely) with the drive and passion to help achieve member goals whilst providing the highest levels of customer service.

Our client is a well-known Software Company whose roots stretch back to the 1980’s, they develop in-house and support cost-effective, business critical software to match their customers complex requirements as well as playing a leading role in representing forwarders interests in discussions with both government and industry bodies.

Our client is a small, well established Company with a big heart and you will be joining a great team at a time when pride in our work and commitment to the community of members is key. We strongly believe that personal development is the key to success so any training required will be given.

You must be a resident and entitled to work in the United Kingdom and fluent in English.

The **Hybrid Technical Support Specialist** will have the following **skills/background**;
- Experience of inputting Import & Export entries preferably using Sequoia (any comparable system is adequate as training will be given where needed).
- Be able to deal with customs clearance processes for import / export and any issues that may arise
- Good general IT knowledge
- Freight forwarding ops knowledge preferable
- Knowledge of freight software packages
- Patient with excellent customer service skills/commercial awareness
- Confident and able to communicate clearly and effectively

**Additional requirements**
- 2+ Years in Freight Forwarding Industry
- Ability to communicate and provide great customer service
- Being able to work independently and part of a team
- Able to cope under pressure and meet deadlines
- Great organizational skills
- Outgoing and forward-thinking mindset
- Ability to navigate and work efficiently using IT software

**Employment Terms**

Basic Salary of £25-35k (NEG. DOE)

Generous benefits include a package that kicks in after successful probation of pension, healthcare, life assurance and 25 days holiday plus BH

Monday - Friday (**2 remote days**) 8 hr day (working a staggered shift on a shared rota between 8am-7pm)

**Requirements**:
**Preferred Skills**:
Import/Export Customs Customer Service IT software