Technical Support Specialist

2 months ago

Heathrow, United Kingdom Clear IT Recruitment Limited Full time
Job Summary

We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at Clear IT Recruitment Limited. As an Applications Engineer, you will be responsible for providing top-notch technical support to our clients and internal teams.

Key Responsibilities
  1. Provide technical support to customers via phone, email, and on-site visits.
  2. Collaborate with Sales Engineers to ensure seamless support and product knowledge.
  3. Develop and maintain technical documentation, guides, and training materials.
  4. Design and deliver training sessions for sales teams and internal stakeholders.
  5. Manage and maintain demonstration equipment for Sales Engineers.
  6. Identify areas for process improvement and implement changes to increase efficiency.
  7. Stay up-to-date with industry trends and technologies.
  8. Develop and maintain relationships with internal stakeholders and clients.
Requirements
  1. Bachelor's degree in a technical field, such as engineering or computer science.
  2. 1-2 years of experience in a technical support role.
  3. Excellent communication and problem-solving skills.
  4. Ability to work in a fast-paced environment and prioritize tasks effectively.
  5. Strong analytical and technical skills.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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