Assistant Customer Service Supervisor

2 weeks ago


Broxbourne, United Kingdom Hertfordshire CC Full time

**Advert Information** Job Title**: Assistant Customer Service Supervisor
**Location**: Hoddesdon Library
**Starting Salary**:£21,575 with the opportunity to progress to a maximum of £24,054 per annum (pro rata for part-time)
**Hours**: 18.5 hours per week
**Contract**: Permanent

**Diversity**:We are an inclusive employer and value a diverse workforce

**Job Duties**:
**Rethink your career and help reshape our libraries**

Today’s public library is more than a collection of books. It’s hub for community activities, a place to access digital technology, and a gateway to reading, information and wellbeing.

All of which means today’s librarians need skills that are much more community focused. Modern librarians are inspiring, imaginative, outgoing - and passionate about access to learning. They come from all walks of life. Could you be one of them?

We’re looking for a new Assistant Customer Services Supervisor, effectively a deputy manager, for our Hoddesdon library to help us promote the library service to the wider community. Your role will support the Library Manager and the Customer Services supervisor to actively supervise the team at Hoddesdon Library, including staff timetabling, training and development. You will also be expected to support the Library Manager with the Performance and development 1:1s cycle, and act as senior on duty as and when required.

The role will also compile, maintain and provide effective returns for monthly statistical information. Alongside this the role also actively engages with the delivery and promotion of all frontline services in the library and outreach activities as required

**Please ensure you are able to work the hours on the attached rota before applying**

**Closing Date**: 02.04.2023
**Interview Date**: 19.04.2023

**Additional Information**
**Benefits of working for us**:

- Flexible Working Arrangements (depending on the role)
- Excellent Career Development
- Salary Exchange for Additional Benefits
- Excellent Pension Scheme with Employer Contributions
- Shopping Discounts
- Support Groups & Wellbeing Schemes

**English Fluency**:The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

Job Reference: HCC22626


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