Customer Care Co-ordinator

3 weeks ago

Broxbourne, United Kingdom Andrew Construction Limited Full time

We have a fantastic opportunity for an experienced Customer Service Coordinator to join a highly successful house builder based in Hertfordshire. As the Customer Service Coordinator, you will be responsible for providing a first-class level of customer service through assisting customers. You will be working within a small team, assisting with the rectification of defects whilst properties are within the warranty period. Liaising with purchasers and sub-contractors to enhance the customer experience under The Customer Journey. You will be organised, extremely helpful, and resourceful, and able to use own initiative. You’ll understand that what you do is important, and impacts on the team, the department, and the wider business. Ensure all calls received into the department are answered professionally and courteously and logged accordingly. Liaise between sub-contractors, sites, and clients to ensure requests are undertaken and completed and to provide administration support for the department. This role can accommodate agile working arrangements. For a full Job description please contact Lyndsey Hawkins

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