Customer Service Representative

4 weeks ago


Andover, United Kingdom Universal Business Team Full time

**Role and Responsibilities**:

- Answer incoming calls from customers
- Take customer orders
- Take customer quotations
- Take overflow calls (inter department co-operation)
- Raise tickets off the back of incoming Customer Service calls, follow these through to completion. This involves speaking with customers as well as suppliers to source replacement products and parts.
- Meet Operations Director & Supervisor on a weekly basis to discuss operational issues and resolutions
- Create internal tickets to drive change and improve performance
- Manage customers expectations by advising lead times and updates on back-order products
- Pass on all order amendment details to warehouse operations team
- Advise customers of current promotions
- Assist customers with alternative stock availability / solutions
- Deal with customer issues in a timely manner

**Requirements**:

- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Ability to work under pressure
- Solutions focussed
- Good communicator
- Team player

**Benefits**:

- Salary of £19,000 - £25,000 (negotiable depending on experience)
- Free parking
- Food 1 day per week
- Gym membership



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