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Customer Service Supervisor

4 months ago

Andover, United Kingdom 2tees Foods Full time

Customer Service Representative

**Duties**:

- Conduct immediate outreach to all non
- returning customers to identify trends and ascertain reasons for return patronage. Take steps to rectify such issue and foster long lasting relationships.
- Resolve escalated customer issues in a timely and satisfactory manner, maintaining a high level of professionalism and empathy.
- Follow up with Online orders to ascertain smooth delivery and follow up with customer if there are delays.
- Manage and mentor a team of customer service representatives, providing guidance, training, and performance evaluations.
- Promote a customer-centric culture within the team, emphasizing the importance of delivering exceptional service.
- Build and maintain strong relationships with key customers, acting as a point of escalation for complex issues or special requests.
- Maintain accurate records of customer interactions, inquiries, complaints, and resolutions using company CRM.
- Collaborate with other departments, such as sales and operations, to ensure seamless customer experiences.Requirements:
Required
- Previous experience in customer service or a related field is preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to negotiate and handle difficult situations with customers
- Ability to work well in a team environment
- Business Related Degree

If you are a motivated individual with a passion for providing exceptional customer service, we want to hear from you Join our team as a Customer Service Representative and be part of a dynamic company that values its employees.

**Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned.**

**Salary**: £24,790.00-£26,800.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips

Ability to commute/relocate:

- Andover, Hampshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Retail sales: 1 year (preferred)
- Customer Service: 2 years (preferred)

Work Location: In person

Application deadline: 04/08/2023
Expected start date: 25/09/2023