Front of House Supervisor

4 days ago

Nottingham, United Kingdom Nottingham Venues Ltd Full time

We have an exciting permanent opportunity to be part of a growing team at **Nottingham Venues**.

Right at the heart of the University of Nottingham’s campus sits the **Nottingham Venues - East Midlands Conference Centre and Orchard Hotel**, an award-winning eco-friendly hotel. The East Midlands Conference Centre has recently completed a £2.1m refurbishment providing event space for up to 1000 delegates. On our Jubilee campus we have the **Jubilee Hotel and Conferences,** set within 65 acres of lakeside grounds, offering an innovative setting for events, with all the comforts of a modern hotel.

Along with all the University of Nottingham teaching space, **Campus Venues,** this is a brilliant opportunity to work in a wonderful environment as part of our fun team and develop a fantastic career in hospitality. Our prime location on campus also offers great public transport links to and from the hotel.

**What is the main purpose of the role?**

The main focus of this role will be to provide a courteous, efficient and friendly service to all hotel customers by supplying the highest possible levels of customer care, whilst supporting the Front of House Manager and Front of House Team.
You’ll be fully conversant with the Hotel’s facilities and local amenities to be able to respond to guest enquiries and work to anticipate guest needs wherever possible to consistently deliver exceptional quality of service and in turn, guest satisfaction.

As the Front of House Supervisor, you’ll ensure all shifts are supervised efficiently and all Front of House duties are carried out to the agreed Company and Hotel Standards of Performance. You’ll also get the opportunity to support the Front of House Manager in the recruitment, induction, training and development of the Front of House team.

Our ideal Front of House Supervisor will have previous experience within the hospitality industry, in a similar sized hotel and with leading a small team. We are looking for someone with excellent communication skills, an eye for detail and the ability to multi task. You will also be Microsoft Office literate, and previous Opera experience would be a definite advantage.

You will be customer focused and committed to delivering exceptional levels of guest service and will already have previous experience in Front Office or a Guest Service Department.
- Professional and flexible attitude
- Adaptability to support ever changing priorities and situations
- Good communication skills both written and verbal
- Switchboard and telephone skills
- Opera and Microsoft knowledge (desirable but not essential)

**Benefits**
- Working in a beautiful setting in the University of Nottingham’s Jubilee campus
- Competitive salary
- 25 days holiday each year, plus bank holidays
- Pension with matched contribution available
- Discounted gym membership
- Wellbeing programmes
- Hotel based incentive and recognition, such as discounted food and drinks
- Excellent training and development opportunities supporting professional development
- Free meals on duty
- Free uniform provided

In May 2018 the data laws changed for the better. This means you have better control of your own data and how it's used. We want to reassure you that we treat your details carefully and your data with the utmost respect. So we've updated our Privacy Policy to reflect how we collect, protect and handle your personal information.

**Job Types**: Zero hours contract, Full-time

**Benefits**:

- Discounted or free food
- On-site parking

Schedule:

- 8 hour shift

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