Restaurant Supervisor

3 weeks ago

Belfast, United Kingdom Titanic Hotel Belfast Full time

Would you like to join the Team at the Titanic Hotel Belfast and continue to build and grow your career?

We are currently looking for a **Restaurant Supervisor** to join us in the Wolff Grill Restaurant.

At Titanic Hotel Belfast, we look for people who are friendly, welcoming and full of life, people who are always finding ways to make every guest’s experience enjoyable. Titanic Hotel Belfast opened its doors for business in September 2017. This luxury 119-bedroom hotel was created in the former headquarters of Harland & Wolff, builders of Titanic, and provides the perfect destination for anyone travelling to the Titanic Quarter on business or for pleasure. The Harland & Wolff Drawing Offices, the earliest parts of these historic buildings, date from the 1880s and, over the following 100 years, played an essential part in the design of many of the world’s most famous ocean liners, the creation of the ‘floating hotel’ and influenced the design of many of today’s cruise ships. Belfast is the birthplace of the Titanic, and this heritage hotel is a sister to our award-winning Titanic Hotel, Liverpool. The hotel has been restored and operated by Harcourt Developments, an international property development company with over 50 years of experience repairing and renovating listed heritage buildings.

**Job purpose**:
To serve all food and beverage as required by hotel standards. Responsible for managing shifts and delivering an exceptional guest experience. Assist with maintaining all levels of courtesy, service and cleanliness of the outlets.

**About The Role**

**Main duties and responsibilities**:

- To ensure exemplary hospitality to the guest and staff at all times
- Ensure orders of food and beverage are served promptly in accordance with hotel standards
- To help ensure all stock levels for food and beverage are held at the required level and that adequate mis-en-place is available for each shift in the outlet
- To ensure liquor control is strictly maintained at all times and all ullage, transfers and requisitions are correctly completed as per hotel standards, ensuring mínimal wastage within the food and beverage areas
- To ensure that the team takes every opportunity to pro-actively act upon up selling
- To be fully conversant with systems and supervise the collection of all monies and ensure that all guest bills are posted correctly
- To help ensure that the team work to an agreed rigid cleaning procedure in outlet
- Act upon opportunities in and outside of your department taking ownership to remedy guests and colleagues needs
- In the absence of your manager to take responsibility to ensure that the department is run to the required company standards
- To ensure the outlet adheres to the correct opening times and that procedures are followed
- To report all maintenance faults to the Maintenance Department and follow the remedy through. To report any loss or severe damage to management
- To be responsible for cashing up and closing the outlet
- To attend and contribute to all daily/weekly team meetings in the absence of the Managers.
- To hold daily briefings with the department prior to the shift commencing
- To assist with completing on the job training as and when required with members of the team
- To develop and maintain good working relationships with all departments in the hotel
To attend all relevant training as and when required
- To ensure that all standards relating to security are maintained with emphasis on the following:

- Liquor Stocks
- Hotel Equipment
- Bar Keys
- Bar Floats
- Bar Glasses
- To have a thorough knowledge of and adherence to the law regarding the following company regulations:

- Licensing Laws
- Health and Safety Regulations
- Food Handling & Hygiene Laws
- Fire Regulations and Procedures
- First Aid Procedures
- Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display
- To be a good example of the company dress code and grooming/appearance standards - ensuring that your team fully comply with these
- To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of your Line Manager/Operations Manager

**Required Criteria**
- Right to work in the UK

**Desired Criteria**
- Hospitality experience

**Skills Needed**

**About The Company**

**Why Titanic Hotel Belfast?**
- ** Historic Charm, Modern Elegance**: Work within the restored Harland & Wolff headquarters, where the Titanic was designed, providing an awe-inspiring backdrop to your everyday.
- ** Commitment to Employee Growth**: We believe in nurturing talent with ample opportunities for professional development and career advancement within the hospitality industry.
- ** Inclusive Culture**: Diversity and inclusion are at the heart of our ethos. Join a team where every voice is heard, and every contribution is valued.
- ** Exceptional Benefits**: Enjoy compet

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