Systems and Data Coordinator

3 weeks ago

London, United Kingdom METANOIA INSTITUTE Full time

**JOB DESCRIPTION**

**Job Title**: Systems and Data Coordinator

**Hours**: 28 hrs 0.8FTE

**Location**: NCR and GA

**Responsible to**:Head of Facilities

**Type of Employment**: Part-time and Temporary (initially 12 month contract)

**Main purpose of role**

The purpose of this role is to support the needs of the Institute through data-driven decisions and the continuous improvement of business processes and software platforms. The post holder will support with product management and troubleshooting for Institutes systems, including data import/export, reporting and issue fixes, including but not limited to Quercus student records system, Myhrtoolkit. The post holder will have demonstrable experience of analysing and manipulating data using Microsoft Excel, or alternative tool. They will be able to identify trends and provide context on the importance of the data presented to key stakeholders. Working with the HR manager and the Head of Comms and Marketing, this role will support the delivery of personnel and student recruitment reports, and the data analysis required for continuous improvement.

**Key areas of responsibility**

**Systems Implementation, and management**
- Develop good understanding of required systems in the Institute and be able to share best practice across the team
- Take lead on coordinating the implementation of new systems in liaison with relevant supplier account managers.
- Take lead on coordinating the training Programme for staff on new systems, providing expert advice and training to new staff including creation of manuals
- Supporting users and manager to understand and make the most of our systems
- Log and trouble-shoot system issues, either in-house or in liaison with relevant Supplier Account

Managers
- Escalate necessary fixes or desired innovations to relevant Supplier Account Managers and stay informed on upcoming releases and developments.
- Monitor data quality on systems to ensure accuracy and upload relevant datasets as appropriate

**Data Analysis**
- Import and extract data from systems used by the Institute and cleanse / manipulate it as required using advanced Excel skills or alternative relevant tools to present findings to key stakeholders.
- Create data dashboards for easy accessible and reliable information.
- Ensure data is collected accurately, efficiently, and on time; stored appropriately according to current legislation; and easily accessible
- Cleanse and merge data drawn from various sources, identifying errors and anomalies and investigating as appropriate

1
- Design, create, manage and report on surveys

**Data Management**
- Ensure all data records are catalogued and archived accordingly
- Identify opportunities to improve data to support wider data analysis

**Process Improvement**
- Monitor and document processes, systems and practices in place for data use
- Spot opportunities to improve processes and make recommendations to the Head of Operations

**Collaboration**
- Collaborate closely with team members and other key contacts across the Institute

**Business Knowledge**
- Build and maintain a thorough understanding of Institute’s offerings, to work more effectively with stakeholders across the organisation.

**Knowledge sharing an training**
- Provide training to department members to upskill them in the use of department systems to increase self-sufficiency

KPIs:

- Meticulous attention to detail
- Delivery of high-quality service in your area of specialism
- Development of relationships with colleagues
- Excellent client and stakeholder experience
- Timely response to and resolution of enquiries, requests and issues
- Projects delivered on time, on budget and to quality standards and targets
- Accuracy and integrity of data in business systems
- Production of high-quality reports, with the identification of trends and issues

**Other Duties**
- As reasonably requested by the Head of Facilities or the Chief Executive Officer

**PERSON SPECIFICATION**

**Essential Highly How**

**Desirable Assessed**

**Qualifications**
- Educated to Degree level - CV

Certificates
- May hold vocational qualification
- 2

**Knowledge and Experience**

Experience of software packages related to own area of - Supporting specialism Statement

Sound working knowledge of standard IT packages, - CV systems and/or databases Interview

Knowledge and Experience of HE Sector - Reference

Working knowledge of data analysis and - performance/operation metrics

Proven experience in similar role
- Experience of training/mentoring staff/students to use - Supporting systems for task efficiency, appropriate data entry and Statement recording. CV

Interview

Reference

Knowledge of Student information systems such as
- Quercus, or other HE systems

**Skills & Abilities**

Highly Developed Communication skills; and ability - Supporting to address a variety of stakeholders Statement

Goal-oriented and results driven
- CV
Excellent time management skills with the ability to

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