Customer Experience Advisor S1 Everyday Banking

1 week ago


Launceston, United Kingdom Santander Full time

Customer Experience Advisor | S1 | Everyday Banking | Launceston

Country: United Kingdom

**WHAT YOU WILL BE DOING**

**Join our community**

We are currently recruiting Customer Service colleagues with a starting package of **£23,184, **this is made up of a base salary of **£21,200 **along with an additional **£500 **flexible benefit and up to a **£1484 **discretionary performance related bonus.

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.

You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.

**The difference you’ll make.**
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience

**What you’ll bring.**
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
- You will require the right to work in the UK (please see details below)

**It would also be nice for you to have.**
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities

**What else you need to know.**

In a full-time Branch based role, you’ll be working 35 hours across Monday to Saturday across the hours of 8:00am - 6:00pm.

The role is based in Launceston branch.

If you are successful in reaching interview stage, your interview will be conducted remotely via MS Teams.

**Everyday Inclusion.**

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

**How we’ll reward you.**

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- Starting salary of £21,200 plus a £500 annual cash allowance to spend on our great range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- Support your favourite causes through charitable giving and our community partnerships
- Share in Santander’s success by investing in our share plans
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

**Right to work in the UK.**

**What to do next.**

If this sounds like a role you’re interested in, then please apply.



  • Launceston, United Kingdom Santander Full time

    Customer Experience Advisor | S1 | Everyday Banking | Launceston Country: United Kingdom **WHAT YOU WILL BE DOING** **Join our community** We are currently recruiting part-time Customer Service colleagues working 17.5 hours with a starting package of **£23,184 pro rata. **T his is made up of a base salary of **£21,200 **along with an additional **£500...

  • Customer Advisor

    2 weeks ago


    Launceston, United Kingdom Boots Full time

    Summary Job Reference: 233291BR - Job Reference: 2 3 3 2 9 1 B R Launceston, Broad Street Permanent 7.5 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job...

  • Customer Advisor

    2 weeks ago


    Launceston, United Kingdom Boots Full time

    Summary Job Reference: - 229429BR Launceston, Broad Street Fixed Term 20 hours per week **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking...

  • Customer Advisor

    3 weeks ago


    Launceston, United Kingdom Boots Full time

    Summary Job Reference: 232612BR - Job Reference: 2 3 2 6 1 2 B R Launceston, Broad Street Fixed Term 20 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job...

  • Service Advisor

    1 week ago


    Launceston, United Kingdom Bristol Street Motors Full time

    **Bristol Street Motors Peugeot Launceston** Here at Bristol Street Motors Peugeot Launceston we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £27,000 basic...


  • Launceston, United Kingdom James Cropper plc Full time

    **OUR STORY** TFP Hydrogen Products is an innovative, award-winning subsidiary of TFP and James Cropper Group both established in pioneering materials to safeguard our future Using our key capabilities in electrochemical materials, we support a diverse range of customers in technologies that include hydrogen generators, fuel cells, batteries, corrosion...


  • Launceston, United Kingdom Tesco Full time

    About the role Customers are at the heart of everything we do. As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That’s why this role is about much more than just driving: it's about helping...

  • Patient Advisor

    2 weeks ago


    Launceston, Cornwall, United Kingdom Launceston Medical Centre Full time

    Job SummaryWe are excited to offer a great opportunity at Launceston Medical Centre for a Patient Advisor to join our exceptional team. As a Patient Advisor, you will be a vital part of our practice, providing essential support to our patients while collaborating closely with our GPs, nurses, and other healthcare professionals.Job Type: Part Time (Hours a...

  • Bank Care Assistant

    2 weeks ago


    Launceston, Cornwall, United Kingdom Sanctuary Group Full time

    Proud to be not-for-profit, at Sanctuary Care we provide high quality care homes where people are looked after with the utmost dignity and respect. At the very heart of everything we do is our mission to go beyond the standard expectation of providing great care, by doing everything we can to enrich the lives of the residents we are privileged to care for,...

  • Bank Care Assistant

    1 month ago


    Launceston, United Kingdom Sanctuary Group Full time

     Proud to be not-for-profit, at Sanctuary Care we provide high quality care homes where people are looked after with the utmost dignity and respect. At the very heart of everything we do is our mission to go beyond the standard expectation of providing great care, by doing everything we can to enrich the lives of the residents we are privileged to care for,...

  • Patient Advisor

    4 weeks ago


    Launceston, United Kingdom Launceston Medical Centre Full time

    Job summary Launceston Medical Centre has a fantastic opportunity for a Patient Advisor to become part of our amazing team Our Patient Advisors are at the heart of the Practice, theright candidate will play a key role in supporting our patient population andwork closely with all members of the practice including our GPs, team of nurses andother...

  • Bank Care Assistant

    3 weeks ago


    Launceston, United Kingdom Sanctuary Group Full time

    Proud to be not-for-profit, at Sanctuary Care we provide high quality care homes where people are looked after with the utmost dignity and respect. At the very heart of everything we do is our mission to go beyond the standard expectation of providing great care, by doing everything we can to enrich the lives of the residents we are privileged to care for,...

  • Customer Team Member

    4 weeks ago


    Launceston, United Kingdom Coop Full time

    Customer Team Member Location: 12-14 Broad Street, Launceston, PL15 8AE Pay: £9.90 per hour + great benefits Contract: 15 hours per week + regular overtime, permanent, part time Working pattern: 2 to 3 varied shifts out of 7 including early mornings from 6am (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...

  • Customer Team Member

    1 month ago


    Launceston, United Kingdom Coop Full time

    **Customer Team Member** Location: 12-14 Broad Street, Launceston, PL15 8AE Pay: £10.90 per hour + great benefits Contract: 12 hours per week + regular overtime, permanent, part time Working pattern: Shifts will be Sunday 2pm to 10.30pm and 1 weekday 5pm to 10.30pm to be discussed at interview Full training given You must be aged 18 or over to be a...

  • Customer Team Member

    3 weeks ago


    Launceston, United Kingdom Coop Full time

    **Customer Team Member** Location: 12-14 Broad Street, Launceston, PL15 8AE Pay: £10.90 per hour + great benefits Contract: 12 hours per week + regular overtime, permanent, part time Working pattern: 3 out of 7 shifts including alternating Saturday's 9am to 2pm. Sundays 2pm to 10pm and 1 weekday shift, to be discussed at interview. Full training...


  • Launceston, United Kingdom Coop Full time

    **Customer Team Member** Location: 12-14 Broad Street, Launceston, PL15 8AE Pay: £10.90 per hour + great benefits Contract: 12 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Full...

  • Customer Team Member

    4 weeks ago


    Launceston, United Kingdom Coop Full time

    **Customer Team Member** Location: Newport Industrial Estate, Launceston, PL15 8EX Pay: £10.90 per hour + great benefits Contract: 18 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings of 9am, afternoons, late evenings of 10pm (store closing) and weekends, to be discussed at interview. Full...

  • Customer Team Member

    3 weeks ago


    Launceston, United Kingdom Coop Full time

    **Customer Team Member** Location: Newport Industrial Estate, Launceston, PL15 8EX Pay: £10.90 per hour + great benefits Contract: 12 hours per week + regular overtime, permanent, part time Working pattern: Working weekends, including early mornings from 6am (store opening), afternoons, late evenings to 10pm (store closing), to be discussed at...

  • Customer Team Leader

    2 weeks ago


    Launceston, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Newport Industrial Estate, Launceston, PL15 8EX- Pay: £13.32 per hour- Contract: 24 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid training...

  • Customer Team Leader

    3 weeks ago


    Launceston, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Newport Industrial Estate, Launceston, PL15 8EX - Pay: £12.10 per hour + great benefits - Contract: 20 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including early mornings of 6am (store opening), afternoons, late evenings of 10pm (store closing) and weekends, to be discussed...