Admin/customer Service

3 weeks ago


Dumfries, United Kingdom Talento Group Full time

**Lift Spirits, Not Just Barrels Administrator Wanted**

Are you ready to embark on a tantalizing journey into the world of whisky? Our client, a renowned whisky company, is seeking a passionate and dedicated Customer Service Specialist to join our dynamic team. If you're looking for a role that combines your love for whisky with exceptional customer service skills, read on

**Our Client**

Our client who takes pride in their rich heritage of crafting exceptional whisky. A warehouse that is more than just a place to store barrels; it's a treasure trove of tradition, craftsmanship, and passion. A family-like team that values hard work, dedication, and shares a love for the spirit of whisky.

**Why Join The Team**:
**Rare Opportunity**: Positions like this don't come around often. When they do, it's a chance to become part of something truly special.

**Family-Like Atmosphere**:More than just colleagues; a tight-knit family. Supporting each other, celebrating successes together, and enjoying a sense of belonging that's hard to find elsewhere.

**Room for Growth**: If you're ambitious and driven, you will be provided with the support and opportunities you need to grow within the company.

**Your Responsibilities Will Include**:
1. Managing incoming customer service requests for bottling, cask storage/maturation, blending, sampling, regauging, and reracking. You'll be the go-to expert for all things whisky-related.

2. Utilizing our state-of-the-art company systems to input product SKU’s, sales orders, and perform general product administration tasks. You'll be the maestro orchestrating our whisky symphony.

3. Mastering duty management and stock management systems, ensuring our whisky treasures are accounted for and ready to meet the world.

4. Overseeing the logistics and supply of whisky products through our global distribution network. You'll be the captain of the whisky ship, ensuring it reaches every corner of the globe.

6. Supporting our visionary Directors in their customer-focused planning and development endeavours. Your insights and expertise will be instrumental in shaping our whisky future.

7. Collaboration is key. You'll work closely with our production and administration teams to relay customer feedback and ensure a top-notch customer experience is delivered consistently.

8. Embrace flexibility. Be ready to take on any tasks associated with the operations, adapting to the ever-evolving landscape of our exciting business.

**What's in it for You?**
- Kickstart your whisky adventure with an annual salary ranging from £25,000 to £27,000, based on your experience.
- Access to a company pension scheme awaits you after successfully completing the probationary period.
- Your dedication will be rewarded with financial incentives and bonuses based on individual and team achievements, at the discretion of our visionary directors.
- Enjoy a regular 40-hour workweek from 8:30am to 5:30pm, Monday to Friday, with a hour for lunch.
- Relish 28 paid days of annual leave, inclusive of Public Bank Holidays, prorated to the Company's financial year ending on 31 January.
- We understand life's demands. Embrace flexible working hours and considerate leniency for personal commitments.
- Unlock opportunities for growth and advancement in our ever-expanding company.
- Begin your journey with a 6-month probationary period, paving the way for a permanent position.
- Full training will be provided, and support will always be at your side as you conquer the whisky realm.
- We'll equip you with all the necessary technology, including a company computer and phone, to excel in your role.

**Ready to Raise a Glass to Your New Career?**

If you're passionate about whisky, customer service, and eager to thrive in a dynamic, growing, and exciting business, we want to hear from you Join us on this whisky adventure and be part of the family.

**Salary**: From £25,000.00 per year

**Benefits**:

- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Application question(s):

- This role is fully office based, can you get to DG1 1TG daily for 08:30am?

**Experience**:

- Customer service: 3 years (required)
- Administrative: 3 years (required)

Work Location: In person

Application deadline: 09/02/2024



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