Customer Service Advisor

2 weeks ago

Dumfries, United Kingdom TAKKT Gruppe Full time

**BIGDUG**, a strong brand of TAKKT Group is seeking motivated individuals to join their team in **Dumfires** as Customer Service Advisor to shape the future of work

**Tasks**:

- Ensure that all customer contacts are handled well, giving customers the best possible experience of our brand.
- Liaising with internal departments as and when necessary eg. Accounts, Warehouse
- Actively help our customers to buy through cross and upsell opportunities.
- Continually and proactively develop your knowledge of all the company products
- Provide accurate information to customers as well as guidance, supporting them to make their product selections
- Ensure that information is accurately entered into our systems
- Remain compliant with all security and data protection legislation, best practice and internal guidelines
- Handle any customer issues of problems quickly, politely and professionally.
- Use sound judgement in making decisions to balance customer experience with profitability

**Profile**:

- Ideally a background in customer services, either telephone or face to face.
- Outgoing personality with the ability to form relationships with both customers and the wider team
- Ability to use own initiative when dealing with customers to ensure the conclusion is satisfactory to both the business and the customer
- Confident and passionate about delivering great service
- Excellent attention to detail
- Problem solving skills
- Excellent interpersonal skills, a great communicator with a flair for speaking and conveying messages professionally and accurately

**Benefits**:

- Career and development: Thanks to our membership in the Haniel group, access to a cross-corporate network and individual development programs
- Work-Life-Integration: Individually designed flexible and mobile working models
- Workplace: Modern company building in a central location with excellent transport connections
- Well-being and health: In-house canteen and various offers for health and sports
- Sustainability and social responsibility: Sustainability is part of our corporate strategy, which is why we actively promote and reward environmental awareness and social responsibility among our employees
- Family service: Whether it is child care, housekeeping, senior care or moving, PME Family Service is there for our employees in every situation

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