Customer Support Assistant
3 weeks ago
**Duties**:
- Assist customers with inquiries, requests, and complaints in a professional and courteous manner
- Perform data entry tasks accurately and efficiently
- Utilize strong phone etiquette skills to handle customer interactions
- Identify customer needs and provide appropriate solutions or upsell products/services
- Analyze customer feedback to improve service quality
**Requirements**:
- Proficiency in English
- Strong communication skills and the ability to interact with customers effectively
- Excellent data entry skills with attention to detail
- Ability to analyze customer needs and recommend suitable products/services
- Familiarity with phone etiquette and customer service best practices
**Job Types**: Full-time, Permanent
Pay: From £25,913.67 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 12/05/2024
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