Housing Needs Officer

3 weeks ago

Camborne, United Kingdom Cornwall Council Full time

An exciting opportunity to join our Housing Needs has arisen. We have 3 positions available:

- _2 x Full Time posts (37 hours a week)_
- _1 x part time post (22.2 hours a week)_

The Housing Needs Team is a service that provides advice to applicants who have applied to register on Cornwall Homechoice and to ensure housing issues are sign posted to the relevant case work teams.

The Housing Needs Team administers all aspects of the Homechoice register.

The Housing Needs Officer will be at the forefront of the delivery of this service, and will identify potentially vulnerable households and make appropriate referrals for additional advice and options to the Casework Team, other relevant agencies or under safeguarding procedures.

You will have excellent administrative skills and have a good general standard of education. Organised, efficient, and motivated, you will have excellent communication and interpersonal skills and ideally some practical experience in a front facing, customer service role.

You will also need to have a calm and empathetic manner along with the ability to be assertive and resilient. You must be able to work on your own initiative and as part of a team, and have good attention to detail, particularly as you’ll be working within a busy team and providing valuable support to customers and colleagues throughout the Housing Service.

Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g. race, disability, sex, gender, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.

Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It’s a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.

Whilst the location/work-base for this role has been specified our evolving ways of working means that the role may require you to also work remotely (e.g. from home/other locations). We will discuss this with you during the recruitment process.

More information about working for Cornwall Council is available here.

We are happy to talk about flexible working options.

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