Customer Support Associate

4 weeks ago


Newcastle upon Tyne, United Kingdom Hire Group Full time

Job Title: Customer Support Executive

Location: Newcastle

**Salary**: Competitive

We are a dynamic and fast-growing company looking for a Customer Support Executive to join our team in Newcastle. As a Customer Support Executive, you will be responsible for providing exceptional customer service to our clients and customers.

Key Responsibilities:

- Providing technical assistance to customers when required
- Managing customer complaints and ensuring they are resolved efficiently
- Maintaining accurate records of customer interactions and transactions
- Collaborating with other teams within the company to ensure customer satisfaction

**Requirements**:

- Previous experience in a customer support role, ideally in a fast-paced environment
- Excellent communication skills, both verbal and written
- Ability to work well under pressure and manage multiple tasks simultaneously
- Strong problem-solving skills
- Good IT skills and familiarity with CRM systems

**Salary**: £19,322.00-£20,190.00 per year

**Benefits**:

- Company events
- Flexitime
- Free or subsidised travel

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

Work Location: In person

Flextime



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