Customer Support Associate
4 weeks ago
Job Title: Customer Support Executive
Location: Newcastle
**Salary**: Competitive
We are a dynamic and fast-growing company looking for a Customer Support Executive to join our team in Newcastle. As a Customer Support Executive, you will be responsible for providing exceptional customer service to our clients and customers.
Key Responsibilities:
- Providing technical assistance to customers when required
- Managing customer complaints and ensuring they are resolved efficiently
- Maintaining accurate records of customer interactions and transactions
- Collaborating with other teams within the company to ensure customer satisfaction
**Requirements**:
- Previous experience in a customer support role, ideally in a fast-paced environment
- Excellent communication skills, both verbal and written
- Ability to work well under pressure and manage multiple tasks simultaneously
- Strong problem-solving skills
- Good IT skills and familiarity with CRM systems
**Salary**: £19,322.00-£20,190.00 per year
**Benefits**:
- Company events
- Flexitime
- Free or subsidised travel
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
Work Location: In person
Flextime
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