Support Services Administrator

4 weeks ago


Manchester, United Kingdom Early Break Full time

**Role Name **Support Services Administrator

**Key Focus/Role Purpose**

To offer front-line support with clients, external stakeholders and workers. Responding to enquiries and requests in an effective manner in line with all procedures and standards. To undertake data inputting/analysis activities and provide general administrative and clerical support to the management and worker team

**Key Deliverables**

1. To prepare and minute agreed meetings as part of role across the service

2. Maintain and operate filing and other record systems to meet service needs and work within organisational policies and procedures

3. Process post in an effective and timely manner and liaise with wider Support Services team in relation to this

4. To undertake reception duties and act as first point of contact for the service when dealing with clients and workers face to face or over the telephone

5. Produce and process all documentation resulting from client enquiries/conversations in an accurate and timely manner and ensure that the information passes to workers responsible for these activities

6. Develop and maintain all required skills, including a good working experience of relevant software tools and systems, to facilitate the efficient delivery of work activities

7. Support the work of the Management Team where necessary, thereby enabling the team to improve its capability, to operate efficiently and to maximise its performance

8. Offer data analysis/reporting in support of Early Break contracts and wider workstreams or the service

9. Organise own work, typically within defined cycles of activity and to clear deadlines

10. Understand the theoretical model upon which the Early Break service is based and work within the person-centred approach in relationships with internal and external stakeholders

11. Provide the necessary administrative support to organise service events

12. Attend monthly Support Service meetings & monthly PDP meetings with Line Manager

13. Undertake any other duties as directed by, and negotiated with, the Area Manager/Line Manager

Closing Date: Thursday 7th March 2024, 12:00 noon

Interview Date: Wednesday 13th March 2024

**Job Types**: Full-time, Permanent

**Salary**: From £23,088.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 07/03/2024



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