Student Services Officer

3 weeks ago

Cambridge, United Kingdom St John's College, Cambridge Full time

**ST JOHN’S COLLEGE**

**CAMBRIDGE**

**________________**

**Further particulars for the post of**

**Student Services Officer**

**Requirement**

St John’s College wishes to appoint a Student Services Officer on a permanent basis.

**St John’s College**

St. John’s College was founded in 1511 by Lady Margaret Beaufort, the mother of King Henry VII. It is one of the largest of the University colleges and has some 530 undergraduate and 320 post-graduate students, and around 160 Fellows in a very wide range of academic disciplines. The charitable purposes of the College are the advancement of education, religion, learning and research. The
College is currently able to accommodate all its students in College and nearby hostels and houses.
All Fellows have a study in College and some are fully resident in College. Additionally, the College employs some 250 Assistant Staff. The College is a highly international community with approximately
15% of its undergraduates and 55% of its graduates coming from overseas.

**College Aims**:the College’s statutory aims are the advancement of education, religion, learning and research.

**Department Aims**:To provide an efficient, effective and reliable administrative function within the
Education Department to provide our students with a central body which provides information, general guidance and administrative support at the highest level to meet all their needs; and to ensure this central body is maintained and developed at an appropriate level.

**Principal Responsibilities and Duties**

**Job title**:Student Services Officer

**Department**: Student Services within the Education Department

**Responsible to**:Student Services Manager

**Job Purpose**:To deliver a full, comprehensive and high‐level administrative service. To provide a central function for our students as well as for other Departments/Offices in relation to queries related to students. Responsible for effective front line customer service interaction with students.

**Principal Responsibilities**

**Principal Accountabilities (Responsibilities)**:
**a) General administrative support**

Provide administrative support to the Student Services Manager as part of the Student Services team by:

- Ensuring that processes are continually reviewed and updated to ensure efficiency and to meet changing needs.
- Developing and maintaining a database of standard documents, letters and forms to be used by Student Services.
- Writing webpages for the College website concerning matters relating to the Student Services facility.
- Assisting with content for the Student Handbook as appropriate.
- Covering expected or unexpected absence of other Student Services team members.
- Taking payments for College bills, in person or by telephone, by cash/cheque/card from students/staff/Fellows/external visitors.
- Carrying out general administrative tasks as required such as filing, photocopying, and electronic scanning and so on.

**b) Data and record keeping**

Maintain and/or prepare records, reports, statistics and procedure documents for all processes in
Student Services. It is essential that College records and documents are kept up-to-date. This is achieved by:

- Maintaining accurate student data for all our students on CamSIS (student database) and

CamCORS (teaching reporting system) and all other relevant databases.
- Dealing with all enquiries regarding student records and information, whilst understanding confidentiality.
- Preparing accurate lists of students as requested.
- Compiling and analysing statistical reports on Student Services activities, including student numbers, student data, student feedback and student activities, i.e. exchanges, travel awards, research projects. Using these reports to analyse trends, work on improvements and maintain high-level activities for students.
- Processing all queries and requirements concerning University Cards, in keeping with the

University Card Office guidelines.
- Maintaining the College card access system database, this includes issuing, programming and recording of cards.
- Maintaining and monitoring the database of information regarding Overseas students, particularly those on a Tier 4 visa.

**c) Student Support**

Ensure the smooth progression of junior members’ College lives by:

- Answering all queries from Freshers.
- Assisting the Student Services Manager with the orientation programme to ensure all events run smoothly and efficiently.
- Assisting the Student Services Manager in organising the Matriculation process to ensure that all requirements are met.
- Assisting in the administration and co-ordination of certain college grants, awards and prizes, e.g. Learning and Research Fund, Sports Fund, Praeter Fund, Travel Awards, June Awards etc.
- Carrying out tasks related to College Progress Tests as instructed.
- Assisting in all processes related to examinations.
- Organising Congregations to ensure that all requirements are met and all events

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