Spanish/ English Speaking Customer Service Assistant
2 weeks ago
Are you a **native Spanish speaker** with **fluency in English or French**? Are you able to assist business customers in Spain over the phone?
Berry Recruitment are assisting a Newport based manufacturer in finding a Spanish speaking Customer Support Advisor also able to assist customers in English or French language. You would be joining a team of 4 Customer Support Advisors providing helplinesupport to overseas clients, in a range of European languages.
**The Role**:
This is a permanent, full-time role within the customer support team.
Hours are 9-5pm and 8-4pm on alternate weeks. There is no weekend working.
Location: Newport, South Wales. There is no hybrid or remote working available.
**Your duties**:
- Accurately respond to customer enquiries within expected timescales.
- Provide appropriate accurate technical customer support.
- Facilitate and coordinate the return and replacement process.
- Liaise with customers to initiate or renew service contracts.
- Liaise with service providers to provide timely and value-added logistics service.
- Provide accurate first response failure mode data to the Repair team.
- Provide support for Finance team with credit management.
- Provide support for direct sales where required or appropriate.
- Preparation of quotes and entry of orders into business system.
- Preparation and provision of export documentation.
- You will have excellent written and speaking skills in Spanish and either English or French,
- be an excellent communicator, have a confident phone manner,
- be patient, able to problem solve, can think on your feet,
- able to multi-task and prioritise.
- Previous customer service experience over the phone is desirable.
**Progression**:
As a growing organisation there will be opportunities to move on to other departments: e.g. product management team, supply chain, factory/ warehouse, IT, and finance,
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