Customer Experience Administrator, EMEA
3 weeks ago
About Vantage Data Centers
Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.
Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
Position Overview
Vantage is looking for a resourceful, detail orientated, self-motivated Customer Experience Administrator to work as part of a team assisting the Enterprise Technical Account Manager with the timely response and resolution to any customer requests. The daily responsibilities include acting as first point of contact for customer queries via phone and customer ticketing system, establishing and maintaining relationships with all internal Vantage teams to collect requirements and data to produce reports, maintaining corporate document libraries, ensure quality of all data reported, contribute to process improvements through partnerships with internal and external teams, project support, customer support (portal onboarding, access requests, performance reporting, coordinating products and services). A successful candidate will cooperate with all internal teams to ensure relationships are built, strengthened and maintained.
Essential Job Functions
Act as first point of contact for customer requests Maintain files and records with accurate information and effective filing systems Collation of data, records, etc. to support TAM at customer review meetings Supporting Vantage’s clients through the delivery of exceptional customer service Support the Customer Experience Department and the Manager, Customer Experience, in delivering services that are essential to the success of the businessDuties
Frequent contact with existing and potential clients Prioritize and handle service requests through to resolution, escalating where appropriate Day to day coordination of products and services Build and maintain relationships with key product suppliers and vendors Produce customer quotes and coordinate orders through completion to invoicing Process requests from internal and external customers efficiently with accurate data entry Supporting Vantage’s internal and external clients through delivery of exceptional customer service Collating monthly service report packs for customers Manage stock control of site supplies and stationery inventory Support other team members through collaborative training on company processes and procedures Ensure that Company Service Level Agreements (SLA’s) are met, in relation to the Customer Experience department General administration and maintenance of department records and documentationJob Requirements
Proven experience of working in a customer service environment and dealing with customers, required Ability to communicate well in both oral and written reports and also presentation skills Time management and multitasking skills to handle multiple tasks and clients at once Proficiency in Microsoft Office, Outlook, Word, Excel and company ticketing systems Travel is expected to be less than 5%, occasionally for training purposes Potential employees must complete a background check successfullyWe operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.
Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.
Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.
Vantage Data Centers is an Equal Opportunity Employer
Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.
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