Sales Researcher

5 months ago

Bristol, United Kingdom Arnos Manor Hotel - Central Support Office Full time

Crest Hotels Group, buy, develop and manage uniquely positioned hotels in the UK. Privately owned and operated, with core values focused around true-hospitality, engaged teams, and serving the community that our hotels are located.

We have completed various large developments, from a full refurbishment and extension of the Almondsbury Inn and atheistically refurbishing Grade 1 listed hotels such as The Feathers Hotel Ludlow in excess of £2.5million.

Currently employing over 400 colleagues, in 9 unique hotels with 648 bedrooms.

Our mission is to grow our great portfolio of profitable and guest-centric hotels, with personality and character

We have an opportunity for a Sales Researcherto join the team at Crest Hotels Group based at the Central Support Office in Arnos Manor Hotel, to support the commercial team. As Sales Researcher you will research and pro-actively support the sales team with creating new leads and opportunities across the UK, with a particular focus on each hotels need area which could vary from residential conferences, day meetings and transient corporate accounts, leisure accounts to reduce booking traffic through OTAs and high commission sites.

Maximise on creating leads for all revenue streams i.e. conferences, meetings, Christmas, social events and corporate transient rates.

Identify and target leisure group business opportunities, including tour operators, travel agencies and coach operators and other potential clients.

Monitor market trends, competitor activities, and customer feedback to adjust sales strategies and pricing as needed.

**Key responsibilities and duties of the role**
- Identify new business opportunities and contacts, develop sales leads, and respond to sales opportunities to ensure that the pro-active sales team are informed to arrange face to face appointments.
- To ensure that all client requirements are identified and clearly communicated both internally and externally with excellent attention to detail.
- Liaise with the management team to ensure awareness of the sales targets and need areas to allow a focussed search on leads.
- Achieve a quarterly appointment target through telesales activities and face to face where appropriate.
- Attend Agent activities in accordance with the Agency and Commercial Partner Plan.
- Carry out comprehensive competitor analysis and checks to ensure new business leads are gained for research purposes.
- Attend local networking events as required.
- Liaise with the Group Commercial Director on local marketing initiatives and incentives, maximising all Company promotions for the hotel’s benefit.
- Comply with the company Sales SOP manual and its key disciplines.
- Pro-actively promote the entire group at every sales opportunity.
- Manage enquiries through all sources in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times.

Salary - £25,000 plus commission
- Discounted accommodation (£30 per room per night) in other hotels within Crest the group
- 50% off Food & Beverage in other Hotels within the Crest group
- Uniform
- Meal on Duty
- Training in house
- Free parking on site
- Company events (BBQ / Christmas Party)
- Long service award
- Shining Star of the quarter - £250 incentive
- Refer a friend to work bonus

Pay: Up to £25,000.00 per year

**Benefits**:

- Canteen
- Company events
- Discounted or free food
- Employee discount
- Free parking
- Life insurance
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay

Work Location: In person

Reference ID: Sales Researcher

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