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Scheduling Coordinator

5 months ago

Bristol, United Kingdom OCS Full time

We are looking for a Service Desk Administrator to join our team

Through effective liaison with customers and engineers, you’ll provide a positive customer service experience for all users of the service desk, resulting in the provision of appropriate inspections schedules.

Main Duties:

- Take service request calls from clients
- Programme a convenient time for Engineers to cover service calls and allocate them their jobs for the day
- Organise sub-contractors where appropriate
- Clear down all calls and service visits at the end of the date
- Proactively highlight due preventative maintenance visits, and liaise with client and engineer for completion
- Prepare and provide quotations to clients for chargeable service visits/repairs
- Placing of purchase orders to suppliers

To be successful in the role, you will need:

- Good communications skills
- Previous experience of providing telephone based, customer service
- To be IT literate
- To be a team player who can balance the needs of your own role whilst proactively supporting others
- A high level of accuracy and attention to detail

What will you get in return?
- A pension scheme
- to save for the future - eligibility rules apply
- Access to high street discounts
- Access to low interest loans
- Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
- Training and Development
- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
- Long Service Awards
- Cycle to work scheme
- discounted bicycles
- Access to our Employee Assistance Programme
- 24-7 Wellbeing Support

**Salary**: £24,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Bristol, BS14 0BB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Bristol, BS14 0BB

Reference ID: OCS-DH