Insurance Maintenance Administrator

6 months ago


Cardiff, United Kingdom Platform Resourcing Limited Full time

Platform are working with an Insurance and Property Maintenance company based in Cardiff, who are expanding their team with a new **Insurance Maintenance Coordinator**.

The company is small with a “family run” feel. They are looking for a new team member that will be seeking a long-term career. While the current progression opportunities may be limited, the company is actively exploring ways to enhance career development and advancement for its employees. They are very successful and so stable, also having an extremely low turnover in staff, most having worked there for many years, therefore offering you a highly trained and supportive team to assist with your development, as well as a long-term career with varied work and new projects, in a fast paced environment.

**Insurance Maintenance Coordinator Benefits**:

- Salary of up to £27,000 dependent on experience
- Hours Monday to Friday 9am - 5pm (negotiable if needed)
- Pay increases as you gain experience within the business
- Holidays starting at 22 days plus 8 bank hols, increases to 23 days after 1 years service, 25 days after 3 years, 28 after 5 years and 30 days plus bank hols after 10 years of service
- After 5 years service - 28 days, After 10 years service - 30 days
- Pension
- Free Parking
- Permanent and stable role with a growing company
- Full training provided

**Insurance Maintenance Coordinator Duties and Responsibilities**:

- You will liaise with insurance clients, customers and with internal technicians in the field.
- Dealing with your own files and caseload from start to finish.
- Develop working relationships with customers, key clients (such as loss adjusters, insurance companies, Brokers, surveyors etc) and internal technicians in the field.
- Organising any repairs on the policy holder’s property using network of approved professionals.
- Planning and allocation of work to field based staff, scheduling visits to customer properties.
- Prioritise urgent cases, organisation of your own working day.
- Dealing with your own files and caseload from start to finish.
- Develop working relationships with customers, key clients including Surveyors/ Insurance companies, Brokers, as well as external and internal technicians on site.
- Monitoring claim progress, ensuring customers are frequently updates.
- Investigating any potentially fraudulent claims.
- Discussing outcomes with customers, handling any issues or enquiries throughout the process.

**Insurance Maintenance Coordinator Essential Experience and Skills**:

- Experience within scheduling/ booking attendance for engineers/ trade related personnel (2 years minimum)
- Experience of processing and logging all relevant information after works/ tasks are completed
- IT Literate and able to use Microsoft Packages including Excel, Word and Excel
- Attention to detail, accurate data input
- Excellent communication skills both written and verbal
- Comfortable talking with customers over the telephone and building relationships

**Privacy and General Data Protection Policy**

The above is a general overview and should not be used as a comprehensive list of Platform Resourcing Limited’s commitments. You can find more information on how we handle your data please see our Data Protection and General Data Protection Policy within our policies page on our company website. If you have any questions, please call before applying. Platform Resourcing are advertising this vacancy and are acting as an employment agency

**Job Types**: Full-time, Permanent

**Salary**: £26,500.00-£27,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Sick pay
- Transport links

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

Reference ID: rainNP



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