Programme Coordinator

5 months ago

West Drayton, United Kingdom Harlington Hospice Full time

**Introduction**:
The MyHealth programme is an education & empowerment programme designed to give patients the knowledge, skills & confidence to take control of their health.

The overall aim of the programme is to engage, educate and empower those living with long term conditions and other health issues, both physically and mentally to enable them to better self-care, self-manage and navigate services by increasing knowledge, skills, and confidence.

The philosophy of the programme is to ensure that the residents of Hillingdon can access high quality, evidence-based care in a setting appropriate to their needs by transforming the way care is delivered by co-producing the programme with service users and carers, providers, the local authority and community and voluntary sector groups.

**Main purpose of the role**:
We are looking for an enthusiastic and passionate Coordinator to help the MyHealth team with of patient’s referrals, Workshop management (digital or face to face) and social media campaigns.

A significant responsibility will be working across multiple channels of communication and day to day running of our social media platforms.

You will be working within the team to register patient referrals from our webform, partners & surgeries on our CRM system (Charity Log).

This is a very fast paced role suited for someone who has a background in communications, social media and previous experience of the third sector or NHS.

**Operation and development of the service**:
To receive referrals of people who interested in attending MyHealth workshops

To work inclusively with the wider H4All team to support the needs to clients who may be interested in the MyHealth Hillingdon programme offers

To support these clients with clear guidance into their MyHealth workshops

To use MyCaw (Measure Yourself Concerns and Wellbeing) assessment tool to client before and after workshops.

To liaise with health professionals and members of the public to identify and outreach to potential clients as per the service specification.

To promote the service within relevant agencies and communities within Hillingdon, and to maintain good working relationships with health, statutory and other voluntary organisations.

Schedule and organise workshops with our pool of clinicians is response to patients needs and referral intake.

To work with the H4All team and other appropriate partners to identify culturally specific support, for example within: BME and refugee communities; diverse faith and cultural groups; LGBTQ communities, and traveller communities.

**Record keeping and monitoring**:
To maintain accurate and up to date records of activity and client profiles in agreed formats and database systems in compliance with H4All and HHCP Information Governance protocols

To maintain and develop service monitoring and evaluation records, and in particular evaluations of the impact of the support provided through the service

**Service user engagement**:
To participate in activities that ensure that local residents are engaged as fully as possible in the promotion and delivery of the MyHealth programme

To assist in eliciting, and keeping records of, the views of participants and stakeholders regarding the effectiveness and quality of service delivery

To support and promote H4All’s policies and procedures in relation to peer support and service user participation

**Learning and development**:
To maintain a personal comprehensive knowledge of the range of support services available through the H4All partners, and the wider Hillingdon voluntary and community sector

To contribute to the knowledge, understanding, and reflective practice of the wider H4All services

To be pro-active in recognising, and taking responsibility for, personal professional learning and development

To participate in learning and development opportunities as required, following assessment of personal and professional development needs

**General**:
To participate fully in regular one-to-one supervision sessions with the designated Line Manager, and in an annual performance appraisal

To attend team meetings, away days and other similar events

To ensure all activities are carried out in harmony with H4All’s vision and within the spirit of its equal opportunities policy and to abide by the policies of H4All

It is the nature of the work that tasks and responsibilities are in many circumstances unpredictable and varied. All employees are expected to work in a flexible way

Some meetings and other events may be held out of normal office hours and may involve travel away from the local area

The above items outline the main duties and responsibilities of the post and are designed to give an accurate flavor of the nature and scope of this post. However, they do not represent an exhaustive list of all the duties required

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £23,000.00-£25,000.00 per year

Schedule:

- Mo

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