Tele Sales Representative

**Tele Sales Representative**

**Company**: Phoenix 2 Retail

**Location**: Hartlepool

**Job Type**: Full-time

**About Phoenix 2 Retail**:
Phoenix 2 Retail are the leading wholesaler specialising in vaping and nicotine products and we offer a unique route to market service to global brands who wish to gain distribution within the UK’s Vape category. Our mission is to become the world’s leading supplier of smoking alternatives investing in responsibility, innovation, education, and sustainability to create a better future for retailers and consumers.

**Our Values**:
Our ‘’I CARE’’ values encapsulate a holistic approach to our culture, emphasising positive influence, unwavering commitment, individual and collective accountability, ethical responsibility, and the relentless pursuit of excellence.

This acronym serves as a memorable representation of the company’s core values, guiding actions and decisions of its employee’s.

**Job Overview**:
As a Tele Sales Representative at Phoenix 2 Retail, you will be an integral part of our sales team, responsible for generating sales revenue through outbound calls to potential and existing customers through a relationship-building approach. Your primary objective will be to promote our products, identify customer needs, and provide personalised solutions to enhance their shopping experience.

**Responsibilities**:

- Achieve sales target and set KPI's
- Conduct outbound calls to prospective and existing customers to promote products and services offered by Phoenix 2 Retail.
- Build rapport and establish strong relationships with customers to understand their needs and preferences.
- Provide accurate product information, pricing details, and promotions to customers.
- Identify and qualify sales opportunities to meet and exceed sales targets.
- Address customer inquiries, resolve complaints, and provide exceptional customer service at all times.
- Utilise sales techniques to upsell and cross-sell products to maximize sales revenue.
- Maintain detailed records of customer interactions, sales activities, and transactions in the CRM system.
- Collaborate with team members and other departments to ensure a seamless customer experience.
- Stay updated on product knowledge, industry trends, and competitor offerings.

**Requirements**:

- Previous experience in telesales, customer service, or retail sales is preferred.
- Excellent communication skills with a pleasant and persuasive phone manner.
- Strong sales aptitude with the ability to effectively influence and persuade customers.
- Goal-oriented mindset with a proven track record of meeting or exceeding sales targets.
- Ability to multitask, prioritise tasks, and manage time effectively in a fast-paced environment.
- Proficiency in using CRM software and other sales tools.

**What do we offer?**

Salary of up-to £25,000 (DOE)

Quarterly Bonus Scheme

£40 Monthly Wellbeing Payment
- 24 Days Annual Leave + Bank Holidays Off

Extra Paid Day Off For Your Birthday

Employee Assistance Programme

Salary Sacrifice Scheme

‍ 5% Employer Pension Contribution

**Diversity, Inclusion & Belonging**

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Phoenix 2 Retail. We're committed to creating an inclusive culture, encouraging diversity of people, and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.