Team Leader

5 months ago

London, United Kingdom The Orange Square Company Ltd Full time

**About the Orange Square Company**

The Orange Square Company began to work with the House of CREED in 1992. The House of Creed was acquired by Fontaine Group Ltd in February 2020 and the group subsequently acquired The Orange Square Company the following year as one of its largest global distributors.

The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original, artisan fragrances for men and women, made from the finest perfume ingredients the world has to offer.

This unique story began in 1760 when a pair of scented leather gloves were delivered to King George III by a new London tailoring company. Founded by James Henry Creed in the same year as the young Kings accession, the House of Creed started its journey as an exquisite tailor based in Mayfair, London. Since then, the House of Creed has gone on to create some of the finest garments and fragrances for the discerning and the discriminating for over 260 years, shifting from its tailoring heritage into one of the worlds leading niche perfume houses.

We are present in the most prestigious stores in the UK and Ireland: Names like Harrods, Fenwick, Fortnum & Mason, Harvey Nichols, House of Fraser, John Lewis Partnership, Liberty, Selfridges and even in our own Creed boutiques in London.

**Job Description: Team Leader**

Job Purpose Summary: As the Team Leader in the luxury fragrance retail industry within a Department Store, your primary responsibility is to effectively manage the team to achieve all company and store Key Performance Indicators (KPIs). You will work closely with the Account Manager, Area Business Manager, and Department Store Management teams to drive business growth for both Orange Square and the store.

**Key Responsibilities and Accountabilities**:
**Account Management**:

- Collaborate with the Account Manager and Area Business Manager on team management and administrative tasks.
- Support and drive promotional activities throughout the year, ensuring team are motivated, engaged, have excellent product knowledge and service skills relating to the specific activities.
- Efficiently manage testers and samples in the store.
- Ensure cleanliness/hygiene of counters through team.
- Analyse sales figures and trends to identify potential areas of growth or concern for the brands.

**Team Management**:

- Motivate and lead the team, including agency and promotional staff, to achieve high levels of sales and customer service.
- Identify individual training needs and work with the Training Manager to improve team members' performance.
- Keep the team informed and well-versed in product knowledge, Orange Square, and in-store policies and procedures.
- Foster a positive and harmonious working environment through praise and positive leadership.
- Address non-compliance with rules and regulations, utilizing KPIs to support expectations.

**Communication**
- Establish effective communication channels with your Line Manager and the team.
- Engage with key stakeholders from the store, Orange Square, and brands to enhance the company's profile and network.

**Customer Service**
- Ensure the team consistently deliver exceptional customer service.
- Monitor service levels within the team and provide individual coaching as needed.
- Strive to exceed customer expectations and provide follow-up support in line with company policies.

**Product Knowledge**
- Demonstrate a comprehensive knowledge of all products, including their history, key benefits, and proper usage.
- Communicate product knowledge clearly to customers, using key selling statements to drive desire for purchase.
- Stay up-to-date with new company launches and brands, ensuring the team's product knowledge meets expectations.

**Selling Skills**
- Drive the team's performance to achieve company productivity targets and individual selling potential.
- Lead by example with exemplary selling skills.
- Encourage positive selling techniques and identify best practices within the team.
- Provide coaching to team members to enhance their individual selling abilities.

**Image**
- Adhere to and uphold Company guidelines at all times, setting an example for the team.
- Ensure compliance with in-store dress code and grooming rules.
- Maintain counter merchandising in line with current marketing and Company guidelines, ensuring a clean and well-stocked appearance.
- Act as a true exemplary role model for the team.

**Training and Development**
- Enthuse and motivate team to be excited to participate and want to learn.
- Attend all training and sales meetings as requested by your Line/Training Manager.
- Conduct regular assessments of team members' performance as directed by your Line Manager.

**Targets**
- Provide daily individual productivity targets by brand to all team members, including agency and promotional staff.
- Monitor results and promptly relay relevant information to your Line Manager.

**Stock Management**
- Oversee counter stock management, pr

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