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Customer Service Specalist

1 month ago

Newbury, United Kingdom Adecco UK Full time

Fantastic opportunity to join a well know company based in Newbury. Our client is looking for a Customer Service Specialist with a strong administration background to join their team on a 12 month temp to perm contract, starting ASAP and offering a salary of £24,000 - £26,000 depending on experience.

The role is hybrid working, 2-3 days in the office over 3 rotating shift patterns, 8.30am to 4.30pm / 9am to 5pm / 9.30pm to 5.30pm

**Duties will include but are not limited to**:

- Offer a professional communication link between the company and their customer base for placing of orders, raising of queries, request of information and general support.
- Processing sales orders
- Ensure timely delivery of products to meet customer requirements
- Processing Repair / Work Orders incl. Loaner management
- Arranging returns and collections and handling proof of delivery and pricing requests
- Pro-actively seek ways of improving the service
- Proactively communicating with internal & external customers
- Investigating and resolving invoice disputes
- Logging and follow up of issue resolution and related communication back to the customer
- Take responsibility for executing tasks and supporting colleagues across several complex areas / processes and queries
- Work with your colleagues to effectively organise and prioritise the tasks within your specific areas
- Working collaboratively with other functions and divisions on cross-functional or customer specific topics

**Salary and Benefits**:

- Salary range between £24-£26K depending on experience.
- Yearly company bonus
- 22 days annual leave + bank holidays
- Free onsite parking
- Free fruit and tea / coffee
- Free onsite gym
- Prime Newbury location
- Company and Team nights out
- Modern newly refurbished offices
- Onsite canteen

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Sophie Lawrence

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