Administration Operations Manager

3 weeks ago


Redhill, United Kingdom WTW Full time

**The Role**
- Accountable for the provision of LifeSight’s pensions administration service, process management and delivering business process improvements
- Ensuring all service agreements, delivery promises, and performance standards are met
- Attendance at Trustee meetings - drafting and presenting papers on operational issues.
- Manage risk and ensure compliance of benefit plans under your remit within UK government regulations. Proactively mitigating operational risk on an ongoing basis.
- Ability to make commercially focused decisions to both internal and/or external stakeholders on service delivery, growth, and continuous improvement to streamline and make effective change to operational service.
- Leading by example by partnering and sharing initiatives and best practice with the Outsourcing community at consultative bodies on pensions delivery, policy and change management
- Participate in new business presentations.

**The Requirements**
- Collaborative leadership style, self-aware with the ability to adapt style as necessary.
- An agile approach and highly adaptable to change.
- A strong advocate of high performance and continuous improvement.
- Demonstrable problem solving and analytical skills relevant to an operational management role.
- Strong interpersonal skills to include good written and verbal communication and presentational skills.
- Excellent Microsoft Office and strong presentation skills.
- Pensions Operations Management experience in administering DC or DB pension arrangements.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves towork every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

**Equal Opportunity Employer



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